SRS PROFILE Whitehaven is changing the face of supported living, located at 11-19 Murray Street, Newcomb VIC 3219. Our personalised touch and customised silver service leave our residents and guests with a smile which makes the effort all the more rewarding.
Boutique living signifies a touch of style and elegance afforded to our prestige guests and residents. Whitehaven has enjoyed a reputation in Geelong as the pinnacle in supported living, offering outstanding care. Whitehaven is a true alternative to government funded facilities.
POSITION PROFILE The SRS Reception Administrator's primary function is to ensure the efficient management of all front desk reception procedures and the delivery of exceptional customer service to both internal and external care teams at Whitehaven.
KEY RESPONSIBILITIES RECEPTION: Manage the reception area Attend to enquiries from staff and relatives Maintain visitors' register (name of visitor, purpose of visit, time in, time out, name of resident, relationship) Manage all incoming calls on the main switchboard Check answering machines for all messages left overnight and pass on to the relevant person Maintain the telephone and voicemail system, assisting with enquiries and ensuring appropriate voicemail messages are recorded for various situations (i.e., absences, emergencies, and reporting faults) Manage office emails and redirect them to the appropriate department Manage the absentee database and advise appropriate personnel Welcome, sign in, and seat visitors for collection by the appropriate staff member; issue visitor passes as necessary Accept and direct deliveries Provide First Aid and Medicine Distribution in line with SRS Policy and Procedures Maintain the tidiness and professional appearance of reception Other reception administration duties as required ADMINISTRATOR: Arrange the fortnightly roster by taking the availability of employees Prepare employees' reimbursements, kilometers, missing payments, and missing hours in an Excel sheet Coordinate with the payroll team based in Melbourne KEY SELECTION CRITERIA Alignment with the vision and purposes of the SRS Cert III/Diploma in Community Services or other healthcare course Equivalent course First Aid/CPR/Police Check/NDIS Screening Check Strong interpersonal skills Reliable, able to maintain confidentiality, and possess well-developed written and verbal communication skills The ability to build and maintain strong relationships with staff, relatives, and the community with empathy and cultural sensitivity Strong organisational and time management skills with the ability to work well under pressure and manage competing tasks with a high level of attention to detail Experience with Microsoft Office and other PC programs Job Type: Casual
Pay: $30.00 – $35.00 per hour
Expected hours: 25 – 30 per week
Schedule: Day shift Monday to Friday Education: Diploma (Preferred) Experience: MS Office: 1 year (Required) Customer service: 1 year (Preferred) Work Authorisation: Australia (Required) Work Location: In person
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