Reception / Administrative Assistant

The Reception / Administrative Assistant is part of the hotel administrative team and provides support to the Office Manager and General Manager. Key responsibilities include fielding customer enquiries and performing reception duties with a main focus on the hotel accommodation. As this position is often the first point of contact for customers, a high standard of service is required.
DUTIES & RESPONSIBILITIES Perform hotel reception duties including customer service, guest liaison, phone and email correspondence, restaurant and accommodation bookings, reception cleanliness, and functionality. Ensure guests receive the highest level of customer service. Undertake reception and office administration operations, respond to correspondence, and undertake stationary and supplies requisition in a controlled and cost-effective manner. Accept, respond to, and handle guest feedback, complaints, and reviews in a calm and considerate manner. Monitor and analyse database use and correct errors as identified. Monitor accommodation channels including rates, hotel images, hotel information, and promotions. Ensure the quality and standards of the accommodation product and service are maintained. Ensure that the hotel website and social media accounts are updated and current. Train and mentor staff in reception, office, and accommodation duties as required. Assist in the development and implementation of office policies and documentation and maintain currency. Participate actively in the planning and execution of company events. Proactively participate in continuous quality improvement. Create and maintain a pleasant work environment and ensure workplace safety. Assist with function enquiries and organisation. #J-18808-Ljbffr