Red Cross House, 1 Canning St, Rockhampton City QLD 4700, Australia Req #381
Monday, 22 January 2024
Ongoing roleMust be able to commit to at least one shift per week on a regular basisPlease list your times and days of availability on the application formWhy Choose to volunteer with Red Cross? You can help improve lives and create a positive impact in your communityIt's an opportunity to enhance your skills & knowledge & gain new experiencesYou'll be helping Red Cross to support vulnerable people across AustraliaThe program The Rockhampton Accommodation Centre provides a welcoming home away from home for people travelling from rural and remote areas to receive medical treatment at the Rockhampton Hospital. The Centre provides accommodation and Medical Equipment Hire services to clients of the Rockhampton Hospital. The Centre is designed to reflect the Red Cross wellbeing model, with its sense of openness, welcome and homeliness, mirroring health and recovery.
The opportunity For this role, you will need the ability to communicate with a diverse cross-section of the community, including Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds. You should have demonstrated time management and organisational skills to coordinate administrative functions and be proficient in utilising MS Office, particularly MS Excel, or similar packages. Your ability to use initiative and work with minimum supervision, as well as take direction and work as part of a team, be reliable and flexible to work on a range of tasks will also be an asset.
Key Roles and Responsibilities include: Welcome new guests to the Centre, providing them with essential explanatory documentationProcess guests check-in and check-out requirements and ensure that guest payments are received and processedSupport in the processing of Mobility Equipment Hire Service paperwork and rentalsAssist with the administrative and reception tasks at the Centre, including but not limited to photocopying, filing, data entry, maintenance of guest records, and responding to telephone, email, and face-to-face enquiriesDemonstrate a proactive approach to Workplace Health and SafetyEnsure confidentiality and discretion are exercised in all Red Cross duties and communicationsThe impact As a volunteer, you will help those travelling for medical treatment feel at home and ease their recovery by listening, empathising, and providing them with a friendly voice. You will have the opportunity to learn from many people's diverse history and knowledge, as well as feeling the satisfaction of giving back to others.
Application requirements For this role, you will be required to undertake a National Police Check, which will be organised through Red Cross. To submit this application, you will need to provide details for two professional references.
The role will also require you to hold or apply for a Working With Children Check or Working With Vulnerable People Check depending on your State/Territory. Red Cross can assist you to apply for this check.
Further information To find out more about this opportunity please contact Sharryn Fahy at ******
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child-safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
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