Join a supportive organisation with a people-focused culture Full, time permanent opportunity Salary packaging available About the Role Apprenticeship Support Australia (ASA) is looking for a motivated and dedicated individual to join our team as an Apprenticeship Support Officer – Readiness Support Officer.
In this key role, you will be responsible for assessing the skill levels, training needs, and career potential of Australian Apprentices and Trainees.
Additionally, you will support your team in evaluating employers' readiness and suitability to provide a supportive environment for apprentices.
Your duties will include delivering a range of administrative tasks, such as coordinating bookings for field team members and conducting virtual or in-person assessments prior to apprentice sign-up.
This is a full-time, permanent position that will be based in the Perth CBD office.
Key responsibilities include: Handling inbound customer service calls and offering general advice to clients Conducting virtual or in-person assessments in accordance with established guidelines Ensuring accurate data entry and maintaining up-to-date databases Coordinating and scheduling meetings for field staff Identifying potential barriers to apprenticeship success through risk assessments for both apprentices and employers Maintaining open, supportive communication with apprentices, employers, RTOs, and other key stakeholders Providing empathetic support to both apprentices and employers, creating a positive environment that promotes successful apprenticeship outcomes About You To be a successful in this role you will have the following skills and experience: Excellent customer service skills Excellent communication skills – oral and written Understanding/knowledge of apprenticeships and traineeships (desirable) Ability to work to and deliver on KPIs National Police Clearance & Working with Children Check (essential) About CCIWA CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years.
Our vision is for WA to be the best place to live and do business.
To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.
CCIWA Culture and Benefits At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive.
We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to be curious, contemporary, impactful, and respectful.
Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role.
We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes: A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and paid Rest and Relaxation leave between Christmas and New Year Excellent building facilities Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program Salary Sacrificing - CCIWA is a rebatable employer Active Social Club and Charity Initiative Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/ Our Commitment to Diversity & Inclusion CCIWA is proud to be an Inclusive Employer for 2024-25 with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
How to apply For your application to be considered, you should include: A cover letter Current CV Applications close COB Friday, 10th January 2025 and short-listing for this position will commence immediately.
To apply, click on "Apply Now" icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.
For your application to be considered, you should include: A cover letter.
Current CV.
If you have any further questions, please contact the People Team at ******.
We would like to inform you that our office will be closed over the Christmas and New Year period from 19th December 2024 and will reopen on 6th January 2025 .
Candidates who are successful in progressing to the next stage of the selection process will be contacted after we return on 6th January 2025 .
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community.
We pay our respects to the people, the cultures and the elders past and present.