Permanent/Full Time PositionAccess to Councils Variable Working HoursAbout the role
This is a full-time position working 35 hours per week (Monday to Friday, 9.00am to 5.00pm) and will be based at Nowra Administration Building, Bridge Road, Nowra. The Rates Officer services Council's ratepayers and other internal and external customers by maintaining records and registers relating to rates, charges and effective day-to-day operations of the Revenue Unit Team.
Duties
Reporting directly to the Manager - Revenue, this role is part of a team whose primary focus is to:
Respond to all enquiries and information relating to Rates in a timely mannerMaintain the accuracy of rate account balances in response to part-year rating of rates and annual charges, adjusting journals and processing refundsUpdate and maintain customer contact details and pensioner rebate applicationsMaintain and process direct debit payments for rate paymentsPrepare and process 603 certificate applicationsProcess and verify Notice of Sale and TransfersTo be successful in the position, you will possess: Certificate III in Business Administration or relevant experience in a rating environmentProof of Australian residency or citizenshipDemonstrated ability to work independently and contribute to team goalsProven sound keyboard and data entry skills in various computer programsAbility to provide customer service solutions in a diplomatic and timely mannerAbout Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
Generous Leave EntitlementsLong Service Leave After 5 YearsRemote Working ArrangementsFitness PassportNovated Lease ArrangementsDiscounted Private Health InsuranceTraining and Development ProgramsHow to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.Please list the relevant administrative qualifications and/or relevant experience you hold.Briefly describe the relevant technology and software you have experience using.What experience do you have preparing formal documentation? i.e. letters, reports etc.How do you effectively manage competing work tasks and deadlines?Applications Close: Sunday 5 January 2025 (at Midnight)
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and is committed to providing a safe workplace.
When your application has been submitted completely, you will receive a confirmation email.
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