The concierge is a critical support role that enables appropriate disaster recovery service delivery to affected communities and individuals. The incumbent will provide complex, high-quality administrative support to the Recovery programs team in addition to the department's executive team and wider Business Unit.
The Concierge will be a flexible and proactive problem solver who shows initiative and commitment to positive community outcomes by working efficiently and adapting to changing priorities. This position requires excellent administrative and organisational skills, as well as exceptional relationship management capabilities to collaborate effectively with all levels of staff.
Key responsibilities:
Provide high-quality program and administrative support to the Programs team, Directors, and the wider department. Employ sensitive and empathetic stakeholder management skills to individuals, communities, and peers alike. Under direction, triage correspondence, communication, and community enquiries in alignment with program performance metrics. Appropriately document responses and actions resulting from enquiries in alignment with privacy and departmental requirements. Manage documents, records, and filing of electronic and hard copy material consistent with organisational policies and procedures. Draft and provide quality assurance for written advice, briefs, and correspondence in an accurate and timely manner. Provide high-quality administrative support for case management and registration of community members seeking to access recovery support via the hotline. Maintain strong relationships with senior management and staff within the department, as well as other public and private sector agencies. Perform other reasonable duties as directed by your manager and undertake relevant emergency management tasks during events. To be successful in this role, you must:
Experience in community engagement or community development is desirable, but not essential. Well-developed office-based computer literacy, including experience with Office 365 elements. Demonstrated willingness to be flexible and adaptable to changing priorities with the ability to meet deadlines while working in pressured situations. Demonstrated experience in preparing briefs, letters, emails, and reports using clear, concise, and grammatically correct language. Demonstrate experience in administering business processes to track and monitor key activities, requests, and deadlines. If you have the relevant skills and experience, please click APPLY NOW.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills:
Call Centre, Customer Service, Contact Officer, State Government, Public Sector, Administration
Qualifications:
n/a Education:
Associate Degree/Diploma
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