Raging Waters Sydney - Retail Team Member
Location: Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australia
Posted: 2 Days Ago
Job Requisition ID: JR104780
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states.
Raging Waters Sydney is the place to make lifetime memories. Offering water slides, attractions, and one of the biggest wave pools - Sydney's biggest water park has something for everyone.
About the role: Retail Team Members are responsible for service delivery to guests and driving sales through Guest Engagement. They need to uphold store housekeeping and merchandising standards in order to optimise Guest Experience.
Roles & Responsibilities: Provide customer service and sales delivery at In Park Services, High Tide Store, and any other Raging Water Sydney Retail outlets. Initiate service interactions with all Guests. Promote products that are discounted or new to the store. Ensure transactions are processed correctly. Demonstrate knowledge of current services and products. Process any in-park sales as efficiently as possible to maintain the highest quality Guest Service. Maintain outstanding store condition and visual merchandising standards. Recommend and display items that match customer needs. Keep up to date with product information. Distribute promotional flyers as required. Conduct tasks to contribute to store operations (open and closing, cleaning, re-stocking). Ensure all displays and shelving are stocked. Work to ensure all products are brought to the store prior to park opening. Carry out stock control activities as directed and prior to the last Sunday of each month. Assist guests with Locker inquiries. Maintain strong park knowledge. Assist in other areas associated as required, to ensure these areas operate as efficiently as possible. Carry out all duties and responsibilities as assigned by the Retail Coordinator, General Manager, or member of the Management Team. Workplace Health & Safety (WHS): Follow and comply with Work Health Safety policies, procedures, and guidelines. Correctly use all safety and personal protective equipment. Act as a role model by demonstrating safe work behaviours. Report WHS incidents, injuries, and safety activities to your direct Manager and First Aid at the time it occurs. Promote proactive hazard/near miss reporting. Attend Work Group Meetings to discuss and promote safety. Requirements: Languages: Fluent English
Skills: Excellent communication skills and competency in conflict resolution. Basic understanding of sales principles and customer service practices. Friendly, helpful, confident, and engaging personality. Ability to handle multiple priorities simultaneously. Ability to interact in a professional and positive manner. Strong time management and organisational skills with attention to detail. Analytical problem-solving skills. Ability to promote stock and complete the purchasing process. Experience: Previous experience in customer service and/or sales. Knowledge of point of sale systems. Basic computer experience, with competency in Microsoft Office (Excel, Word, Outlook, PowerPoint). Relationships: Internal: General Manager / Facilities / Finance / Food & Beverage / Guest Experience / Operations / People & Culture / Retail / Sales & Marketing.
External: Guests / Contractors / Suppliers / Business Partners.
Organization: Any other relevant comments: Ability to work flexible hours including weekends, evenings, and public holidays. Must be available to work a minimum of twice per week during the peak season. Adhere to the Company Code of Conduct policy. Represent the Company well internally and externally; convey a professional and positive image. Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work. Adhere to the Employee Handbook content and requirements. Physical Requirements: Walking Carrying Lifting Reaching Bending Pushing Pulling Squatting Sitting Standing Twisting Repetitious movement Team member benefits: Do not miss the chance to spark your career now!
Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!
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