Raging Waters Sydney - Retail Team MemberApply at Raging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australia
Posted Yesterday | Job Requisition ID: JR104780
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues. Raging Waters Sydney is the place to make lifetime memories, offering water slides, attractions, and one of the biggest wave pools.
About the role: Retail Team Members are responsible for service delivery to guests and driving sales through Guest Engagement. They need to uphold store housekeeping and merchandising standards to optimize Guest Experience.
Roles & Responsibilities: Provide customer service and sales delivery at In Park Services, High Tide Store, and other Retail outlets.Initiate service interactions with all Guests.Promote products that are discounted or new to the store.Ensure transactions are processed correctly.Demonstrate knowledge of current services and products.Process in-park sales efficiently to maintain high-quality Guest Service.Maintain outstanding store condition and visual merchandising standards.Recommend and display items that match customer needs.Keep up to date with product information.Distribute promotional flyers as required.Conduct tasks contributing to store operations (opening, closing, cleaning, re-stocking).Ensure all displays and shelving are stocked.Work to ensure all products are brought to the store prior to park opening.Carry out stock control activities as directed.Assist guests with Locker inquiries.Maintain strong park knowledge.Assist in other areas as required.Carry out all duties assigned by the Retail Coordinator or Management Team.Workplace Health & Safety (WHS): Follow and comply with Work Health Safety policies and procedures.Correctly use all safety and personal protective equipment.Act as a role model by demonstrating safe work behaviors.Report WHS incidents to your direct Manager and First Aid.Promote proactive hazard/near miss reporting.Attend Work Group Meetings to discuss safety.Requirements: Languages: Fluent English
Skills: Excellent communication and conflict resolution skills.Basic understanding of sales principles and customer service practices.Friendly, helpful, confident, and engaging personality.Ability to handle multiple priorities simultaneously.Strong time management and organizational skills with attention to detail.Analytical problem-solving skills.Ability to promote stock and complete the purchasing process.Experience: Previous experience in customer service and/or sales.Knowledge of point of sale systems.Basic computer experience, with competency in Microsoft Office.Relationships: Internal: General Manager, Facilities, Finance, Food & Beverage, Guest Experience, Operations, People & Culture, Retail, Sales & Marketing.
External: Guests, Contractors, Suppliers, Business Partners.
Any other relevant comments: Ability to work flexible hours including weekends, evenings, and public holidays.Must be available to work a minimum of twice per week during peak season.Adhere to the Company Code of Conduct policy.Represent the Company positively.Ability to work in all weather conditions.Adhere to the Employee Handbook content and requirements.Smoking in the workplace is allowed in designated areas only.
You are required to be physically fit, with requirements including:
WalkingCarryingLiftingReachingBendingPushingPullingSquattingSittingStandingTwistingRepetitious movementTeam member benefits: Do not miss the chance to spark your career now! Our team is expanding, and we want to hire the most talented people. Explore our current open positions and apply to those that suit you best!
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