Raging Waters Sydney - Admissions Team LeaderRaging Waters Sydney, 427 Reservoir Road, Prospect NSW 2148, Australia
Posted on: Yesterday
Job Requisition ID: JR104540
About Palace Entertainment: Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels, and educational venues across 11 different states. Raging Waters Sydney is the place to make lifetime memories, offering water slides, attractions, and one of the biggest wave pools - Sydney's biggest water park has something for everyone.
We are currently looking for a: Admissions Team Leader
About the Role: The Admissions Team Leader is a guest-facing role that ensures all guests entering Raging Waters Sydney do so with ease and exceptional guest service through the participation and leadership of the Admissions Team Members. This position assists in the arrival experience of guests and leads the team to deliver accurate information about park attractions and facilities. The position is responsible for providing leadership to the team, ensuring efficient processing of season passes, ticket sales, and the upselling of park products and services.
Roles & Responsibilities: Be an ambassador for Raging Waters Sydney and enforce all Policies and Standard Operating Procedures.Monitor and motivate team members to achieve a high standard of guest service.Welcome guests in a friendly and professional manner.Ensure guests flow through the front entry efficiently to maintain high-quality guest service.Work effectively within a team environment to provide excellent guest service.Ensure correct fees are collected from all guests.Complete all relevant paperwork to maintain correct record-keeping processes.Report any issues affecting admission operations immediately.Conduct training and assess the competency of Team Members.Ensure ticket booth and turnstile areas are re-stocked at the end of each shift.Assist with supervisory responsibilities in the absence of the coordinator.Maintain cleanliness in assigned areas.Carry out all duties as assigned by the Admissions Coordinator or Management Team.Workplace Health & Safety (WHS): Follow and comply with Work Health Safety policies and procedures.Correctly use all safety and personal protective equipment.Report WHS incidents and promote proactive hazard reporting.Requirements: Customer service skills.Effective communication and conflict resolution skills.Ability to handle multiple priorities simultaneously.Strong time management and organizational skills.Experience in leading a team and point-of-sale systems.Fluent in English.Additional Comments: Ability to work flexible hours including weekends and public holidays.Must be available to work a minimum of twice per week during the peak season.Ability to work in all weather conditions.Physical Requirements: Walking, carrying, lifting, reaching, bending, pushing, pulling, squatting, sitting, standing, twisting, and repetitious movement.Team Member Benefits: Do not miss the chance to spark your career now!
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