Radio Services - Service Management Specialist

Job posted: 22/11/2024As a Service Management Specialist reporting to the Delivery Manager of the Frontline Technology Domain, you will be responsible for the implementation and delivery of end-to-end services. Your focus will be on delivering reliable, high-performing IT services, ensuring that our critical infrastructure supports day-to-day police operations effectively and efficiently. This is a unique opportunity for someone passionate about service management and continuous improvement in an agile, mission-critical environment.Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. You will be part of a supportive and progressive team that supports and enables career development.About the role:The Service Management Specialist role sits within Operational Technology and is part of the Frontline Technology Domain.Your role accountabilities will be:Provide leadership and manage the efficient progress of ICT Domain initiatives through all phases.Provide high level specialist advice, identify, and evaluate strategic issues and risks and develop contingency plans and solutions to ensure quality outcomes, consistency, and standardisation of services.Actively plan, monitor, manage and deliver initiative objectives and outcomes to ensure initiatives remain within their agreed budget, scope, and timelines.Ensure the delivery of product changes and enhancements in the allocated ICT Domain are managed effectively and deliver the agreed service requirements in accordance with the value management framework.Engage with internal delivery teams, delivery partners and external consultants to implement changes and new additions to ICT products and services. Manage changes, and enhancements to ICT products and services, including overseeing change requests.Facilitate and coordinate business analysis, requirements gathering, backlog management and prioritisation for ICT product enhancements, developments, and defect resolution.Ensure that information management, security and privacy, and quality assurance procedures are accurately implemented and maintained to ensure the integrity of the controls environment and compliance with Victoria Police standards and procedures.Support a culture of security and governance by adhering to all security, privacy or associated patterns, policies, or standards. Ensure the safe handling and management of Victoria Police data and systems, including engaging with broader teams to ensure outcomes delivered are secure by design and meet operational security expectations.Lead collaborative and planning processes, aimed at prioritising the work that needs to be done against the capacity and capability of the team.Actively participate in the agile delivery community and provide specialist advice on process maturity and updated best practices across the organisation and industry.Maintain key partnerships with internal stakeholders, service providers, other Government Departments, and their associated agencies and manage communications and negotiations, consistent with organisational policies, requirements, and frameworks.As the successful applicant, you will have:Extensive senior project management and delivery experience in all elements of a project cycle including the development of detailed project plans, governance, reporting, implementation, and post implementation reviews.Demonstrated ability and commitment to continuous improvement and innovation across areas of responsibility. Experience in the use of agile and waterfall methodologies to deliver key initiatives and continuous improvement.Demonstrated record of sound financial management and ability to ensure projects are delivered within agreed budget and strict timelines.Proven experience in imbedding security, risk management and governance as part of operational deliverables within a protected level security and privacy environment.Demonstrated ability to engage with broader teams to design and deliver operational security controls and processes in line with security by design, including reporting and managing remediation of noncompliance to meet Victoria Police security obligations.Possess a high-level interpersonal acumen including excellent written and oral communication skills, the ability to build and maintain strong relationships and a high degree of responsibility, professionalism and courteousness when dealing with stakeholders.Demonstrated experience and advanced comprehensive in-depth knowledge and expertise in developing, maintaining and continuously improving service functions or capabilities in accordance with business requirements, industry recognised frameworks, standards and systems within a large, highly complex environment.Ability to engage, negotiate and collaborate with cross-functional teams to understand requirements and deliver solutions which are consistent with organisational requirements, governance framework, best practice, and industry standards.Proven ability to monitor client and stakeholder satisfaction, and constructively manage stakeholder issues to ensure positive outcomes for the stakeholder and the Region/Department/Command.A proven record of ethical behaviour and a demonstrated commitment to the Victoria Police Code of Ethics and Conduct and the Organisational Values.Requirements and relevant information:Australian Citizenship is a must. PR not sufficient.VPSG6 salary range $134,593 - $180,115 p.a. plus superannuation.This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.This position may require out-of-hours work as indicated in the Position Description relating to after hours service management issues.The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.Your application must include:ResumeCompleted application form – the word document (2. Application form) for you to complete and attach to your submission.Please Note: All applications will need to be submitted through one of the following platforms: Jobs and Skills Exchange (JSE) website or Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).We welcome applications from people with disability and aim to support an inclusive recruitment experience. If you require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email ****** or on (03) 8335 8082.About Us:Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
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