time left to apply End Date: January 18, 2025 (7 days left to apply)
job requisition id JR104645
With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
We are seeking focused and results orientated individuals to join our Motor Claims team . This role is responsible for managing motor claims, whilst delivering exceptional service to our members and third parties.
Location : 50% of your time is spent in our West Perth offices & 50% Work from home Working hours : Full time - 37.5 hours per week Hours : Work Monday to Friday and have weekends free! You choose your preferred shift of either 7am to 3pm OR 8am – 4pm along with 1 week per month of 9am to 5pm Pay: Competitive base salary + super + incentives + RAC product discounts! We currently have positions available on a Permanent basis, as well as 12month Secondments/Contracts.
What's the role?
Manage a caseload of claims Negotiate liability with other insurers and third parties Communicate processes clearly verbally and in writing Ensure members understand their claim entitlement and the claim process Liaise with external Service Providers and Insurance companies Consistently provide service that exceeds member's expectations Effectively manage own caseload within the Code of Practice guidelines Ensure members receive excellent customer service in every interaction What are we looking for in you?
Experience in claims lodgement and knowledge of end to end claims process Capable negotiator and problem solver to effectively resolve customer complaints Ability to clearly communicate complex processes and decisions to our members Handle difficult situations with empathy Organisational skills second to none Ability to analyse information and make timely commercial decisions Work autonomously and with minimal supervision React and adapt positively to change Exhibit enthusiasm, self-motivation and team spirit Commitment to putting members at the centre of everything you do What we can offer you:
A workplace culture where our people feel valued, respected and empowered Work in flexible ways that meet work/life commitments and support wellbeing Be part of a purpose led organisation that gives back to the WA community An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services Opportunities for community engagement and corporate volunteering Applications Close COB Friday 17th January 2025
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
About Us RAC is a purpose-led member organisation.
Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.
Our Purpose is to be the driving force for a better WA.
Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.
Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.
RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.
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