Exciting opportunity to join SA's iconic RAA Solar TeamFull-time permanent position based at Adelaide AirportFun, positive, upbeat and solution focused cultureWe are seeking a dedicated Customer Experience Consultant to join the RAA Solar & Battery Team. As a key member of our team, you will play a crucial role in managing the experience for our members, ensuring they consistently receive personalised and exceptional service. In this role, you will be the primary point of contact for their post-sales administration and service, together with:Managing inbound and outbound calls, focusing on after-sales service and customer satisfaction.Providing timely and effective solutions to customer inquiries and issues, demonstrating strong problem-solving skills.Supporting sales efforts by booking site inspections and maintaining communication with members within specified timeframes.Processing data with a high level of accuracy.Plus much more, found in the position description here.About youYou are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our members and want to make a difference. For this role, we're also looking for:Strong background in customer service with a passion for delivering exceptional experiences.Experience in operations administration services preferred.Highly organised with excellent time management skills.Enthusiastic about working in a target-driven environment.Positive attitude and a proactive approach to problem-solving.Proficient in Microsoft Office and CRM experience is desirable.About usWe're proud to be one of South Australia's most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we're excited to be continuously diversifying to better help our members and community. Our goal? To make life better for South Australians. That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we're just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.We're also one of the state's largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's Employer Brand.BenefitsWe love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:Free RAA premium road serviceAccess to our Member Benefits programGenerous discounts on all RAA productsFlexible work arrangementsOngoing Training & Development opportunities and a Study Support ProgramWellbeing facilities and Corporate Health Insurance PlanHow to applyTo be part of something bigger and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 9am Monday December 16 th.You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.