Take the next step. Be part of something bigger at Suncorp.
At Suncorp, we are a leading insurance company across Australia and New Zealand with a workforce as diverse and inclusive as our customers.
We are customer obsessed and truly care about helping our customers, which is why we want the very best people to come work with us to achieve meaningful outcomes for injured customers in CTP Personal Injury Claims.
This role will start Mid-January 2025. Your New Role
As a Quick Resolution Claims Support Officer, you will be responsible for answering inbound calls and assisting customers that have been injured in a motor vehicle accident. You will offer first call resolutions to our customers and service providers, and filter calls to Claims Advisors.
Your duties will include:
Answering inbound phone calls and providing excellent customer serviceAssisting customers and service providers with clear and concise informationCase noting phone calls and leaving follow up information for Claims AdvisorsLiaising with other team members to ensure complex queries are set for follow upUnderstanding the general overview of claims management, timeframes and legislationMaintaining strong compliance requirements for both internal and external auditsAbout You Strong customer service focus with an upbeat personality and fantastic phone mannerProactive mindset and drive to help others at a vulnerable time in their livesExcellent computer skills and ability to learn new systemsResilient, confident and willing to learn in a continuously changing environmentAbility to manage in a fast-paced and high-volume space About Suncorp We believe in setting you up for success and we want to empower our workforce and elevate your career with us. This starts with a highly supportive 4-week training program to equip you with the foundation of being a Quick Resolution Claims Support Officer prior to being deployed into your designated team.
Some other benefits include:
Being part of a team that's inclusive, supportive, and genuinely focused on customer outcomesA sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to workHybrid Working – Giving you work-life balance to gain a mix of working from home and in the officeParental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Hundreds of employee discounts and rewards across multiple industries such as retail, tech, travel, health and wellbeing – along with discounts across our brands.Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation. Our Culture At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here.
Caring for others, being courageous and doing the right thing underpins everything we do.
Advertised: 16 Dec 2024 AUS Eastern Daylight Time
Applications close: 05 Jan 2025 AUS Eastern Daylight Time
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