The successful candidate will lead changes required as per the roadmap, at the request of operations manager. Role Responsibilities: Provide effective change management, capacity planning, risk management and continuity planning utilising best practices in systems support and service delivery, with the ITIL framework. Ensure all changes are delivered on schedule, and as planned in regard to impact to clients. Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure. Maintain and manage effective working relationships and engage with third parties that provide technical support for the enterprise infrastructure. Lead, manage and mentor a team at strategic and operational levels in the integrated operation of complex enterprise information systems to achieve defined service levels. Key Capabilities, Knowledge and Experience: Demonstrated ability to develop and promote ITIL Service Management processes primarily incident/problem/change/release management. (SFIA: USUP Level 4, PBMG Level 5, CHMG Level 5, RELM Level 5) Demonstrated expert level skills and experience in managing clinical applications and its integration with business requirements and technical environment in a large and complex service delivery environment. Specifically, awareness of: PAS and Primary Healthcare systems Enterprise integration Pathology, Radiology and electronic prescribing systems PMI systems Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer-focused ICT environment. Experience in negotiating and managing service level agreements with emphasis on a strong customer focus. (SFIA: SLMO Level 5) Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people including senior business and technical stakeholders to make decisions. (NHS: Effective and strategic influencing) Specific Working Conditions: Participation in on-call arrangements will be required for this position. Appropriate remuneration under the relevant award will apply. This position may be required to work at different sites. Benefits of Working with eHealth Queensland: Competitive salary + generous superannuation and leave loading Flexible working arrangements Diverse work culture Career training and development To apply for this exciting opportunity, submit your resume and a cover letter or short statement (maximum 2 pages) online today.
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