Queensland Government | Intake Officer

The key responsibilities of the role are: Prepare parents, professionals and convenors for child protection conferences by effectively and empathically conducting telephone interviews. Support and advise convenors by writing clear and accurate pre-conference information briefs. Manage an individual caseload to make appropriate decisions and take all necessary and timely actions to manage each case. This includes addressing logistical issues for conferences and maintaining appropriate records. Exercise sensitivity and sound judgement with a wide range of individuals involved in the child protection system, including young people who have experienced or are at risk of harm, parents, legal representatives, court and government officers, conference convenors and other key stakeholders. Assist the Case Coordinator to liaise with and maintain relationships with relevant stakeholders in government and non-government agencies with respect to child protection conferencing services. Undertake administrative tasks in a timely and accurate manner to support team operations. Assist in the delivery of presentations and training regarding child protection conferencing. Participate in professional development and supervision. Contribute to the state-wide services provided by the Dispute Resolution Branch by liaising and working cooperatively with staff across its different services and branches. Applications may be used to employ applicants in similar vacancies for a period of up to 12 months.
Applications to remain current for 12 months.
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