Qualtrics | Senior Analyst, Deal Support

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
Senior Analyst, Deal Strategy Why We Have This Role The Deal Strategy Senior Analyst is part of Qualtrics' Strategy & Operations group. The sales operations team supports Qualtrics sellers worldwide in various capacities, including RFP/proposal support, deal desk, and general sales execution functions.
How You'll Find Success Serve as a sales-facing subject matter expert on various sales opportunity related matters for a dedicated book of business. Collaborate with sales leaders to ensure the scarce resources of the deal desk team are focused on the correct priorities and deals. This includes acting as the primary point of escalation for your book of business. Assist sales teams in building out sales strategy, positioning, and pricing for immediate sales opportunities. Identify packaging gaps in the Qualtrics portfolio and work with your peers in marketing to drive change and improvement. Act as the liaison between the sales team and key partners throughout the business (e.g. Accounting, Finance, Legal, Order Management, Product Marketing, etc.) as well as your revenue operations peers throughout the world. Be responsible for the day-to-day proposal, quote, and pricing approvals for your book of business, including junior analyst and pooled resources assigned to your area. Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of your team and analyze individual KPIs to help team members improve. Maintain agreed upon SLAs for all team responsibilities. How You'll Grow Leadership Exposure: significant exposure to key leaders in the organization, providing the opportunity to work closely with them as a trusted advisor. Strategic Thinking: Collaborate with leadership to develop and implement go-to-market strategies. GTM Expertise: Work closely with sales & success leaders and monitor performance metrics to deepen your understanding of the GTM processes and methodologies. Things You'll Do Act as a sales-facing subject matter expert on various revenue operations related matters. Assist sales teams in building and positioning complex orders, preparing customer-facing presentations. Act as the liaison between your team and key partners throughout the business (e.g. Accounting, Finance, Legal, Order Management, Product Marketing, etc.) as well as your revenue operations peers throughout the world. Be responsible for the day-to-day proposal, quote, and pricing approvals. Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of your team and analyze individual KPIs to help team members improve. Maintain agreed upon SLAs for all team responsibilities. Act as a point of escalation for critical projects and team tasks. What We're Looking For On Your Resume 5+ years of professional experience with a minimum of 3 at a B2B software firm (SaaS preferred) in a revenue operations role. 4+ years of SaaS Deal Desk Experience is required with knowledge of how to structure and price various types of deals (size, region, years, etc.). Subject matter expert on systems, quoting, finance, and legal related to closing a deal. Proven management and collaboration skills and experience managing a sales process with broad, disparate functional ownership. Ability to expand, modify, and improve business processes. Working knowledge of international business and how global teams function. Undergraduate degree in Finance, Marketing, Economics, or other business. Proven and demonstrated analytical and problem-solving skills. Proficiency with Salesforce and Salesforce CPQ required. Strong verbal and written communication skills in English, with high proficiency in Microsoft PowerPoint (e.g. ability to structure, create, and present to senior management). What You Should Know About This Team Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth. We have a highly collaborative work environment where we strive to make each day interesting, fun, and fulfilling. Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other. Our Team's Favorite Perks and Benefits Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration. Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office. Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more. Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team. The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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