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Quality & Safeguarding Lead About Crosslinks: At Crosslinks, we believe that fun is not just a bonus; it's a must. Our mission is to bring joy, creativity, and laughter into every aspect of disability support. We're on the lookout for someone who can blend professional excellence with a genuine passion for making life and services more enjoyable for everyone involved to cover a period of leave up to 12 months.
Role Overview: As the Quality and Safeguarding Lead, you're at the heart of our mission. Your role is to ensure that services not only meet the highest standards of care and compliance but are also delivered in a way that brings smiles to faces.
Key Responsibilities: The Q&S Lead is responsible for assisting the organisation to deliver quality services that are aligned to the NDIS Practice Standards, meet NDIS Quality and Safeguards Commission expectations and to drive continuous improvement.
The Q&S lead has systemic responsibility for:
Qualityand Health Management System : review improve and maintain Crosslinks quality systemsincluding, complaints, incidents, behaviour support, restrictivepractices, high intensity support, internal audit schedules and continuousimprovement. Audit Preparation andSupport: Assistin preparing documents for internal andexternal audits, ensuring all materials are accurate and complete. Regulatory Enquiries: Review claims andrespond to NDIS Commission enquiries with timely and accuratecommunication. Organisationalperformance: Measure organisational performance against NDIS PracticeStandards and ensure outcomes are evidenced. Quality and ComplianceReporting: Collect,analyse, and report trends on complaints, incidents,behaviour support, restrictive practices and other measures as required. Requirements: Demonstrated experiencein a similar role requiring conceptual and analytical skills, strategic thinking,problem solving and ability to synthesise complex information, preferablyin a disability setting. Sound knowledge of thelegislative and policy environment for non-government disability serviceproviders and a demonstrable commitment to improving outcomes for peoplewith disability, their families, and carers. Highly structured andorganised, with an ability to prioritise and manage complex issues. Strong negotiation andinfluencing skills, both internally and externally. Close attention todetail and strong verbal and written communication skills. Advanced skill in theapplication of Microsoft Word, Excel and PowerPoint, MS Office, and theability to efficiently learn new database systems. Lived experience ofdisability and/or a history of working with people with a disability. Bachelor's degree orrelevant tertiary qualifications in disability services or similar. What We Offer: 12 months contract to cover leave. A dynamic and supportive workplace, where professionalism and the pursuit of fun are equally valued. Opportunities for growth and development within a leading organisation in the disability sector. Opportunity to negotiate part time hours or work full time hours. A competitive salary and benefits package at SCHADS Level 6.1. Generous general salary sacrifice up to $15,900 pa. Additional meal entertainment salary sacrifice up to $2,650 pa. Application Process: Interested in making every day count and bringing more fun into the world? Submit your CV and a cover letter explaining how you can contribute to our mission.
Crosslinks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have any questions about the role please contact Kate McBride, General Manager Operations, on 9374 1600 .
Application review to commence immediately, interviews may occur while advert remains open.
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