With career growth comes an opportunity for a dedicated Quality Officer to join our enthusiastic team. Do you share our passion for quality, attention to detail and identifying improvements? If the answer is yes, you will enjoy the Quality Officer role at Resthaven. There's more to aged care operations than you might think, and you'll enjoy the buzz in learning new systems and processes, while meeting new people and working alongside dedicated and supportive colleagues. As a member of the Clinical Governance & Operational Excellence Team you will develop and maintain the Feedback Management Program for Resthaven whilst promoting continuous improvements across the organisation with the aim to achieve improved outcomes for residents and clients as well as ongoing compliance with legislative and standard requirements. Enjoy the culture of mutual respect and work flexibility. To be successful in this role you will have experience in quantitative and qualitative analysis and reporting, a current driver's licence, excellent verbal and written communication skills. About Resthaven: Resthaven Incorporated is a leading not for profit South Australian aged care provider, offering the full range of services including retirement living, therapy and wellness services and support in clients homes, through to residential aged care and respite. With more than 25 sites throughout metropolitan Adelaide and regional South Australia, Resthaven works together with older people and their carers to provide outstanding care and support. This is an exciting opportunity to join a leading aged care provider recognised for exceptional services and continued growth. This is a full time permanent position with an attractive remuneration package which includes salary sacrifice, employee benefits and a highly supportive and collaborative culture. About You: You will be a person with high standards and strong motivation to work together with management and operational teams to provide outstanding care and support for older people. You will have genuine interest to understand our older people's experience with Resthaven. You will have pride in doing things the right way and know how to identify trends and love to learn and improve systems and processes. Essential Criteria: Proven experience in the implementation and maintenance of Quality systems including customer feedback management Demonstrated ability in quantitative and qualitative analysis and reporting Proven experience in conducting internal audits Ability to distil and communicate ideas, principles and assumptions Demonstrated ability to work in a changing environment dealing with multiple tasks consistently and meeting deadlines Ability to be able to develop strong professional and collaborative relationships with internal stakeholders Competent in surveying techniques and the use of Survey Monkey or other systems to analyse feedback Benefits: Resthaven offers a supportive and richly diverse and inclusive community where everyone's uniqueness is valued. As part of the Resthaven team you will have access to: Attractive salary and working conditions. Access to salary packaging to increase your take home pay and other discounts via our provider. Four free Physiotherapy Treatments per financial year Access to professional development fund to continue your learning. EAP program and support for you and your family Flexible and supportive team environment For enquiries please contact Madeline Giles-Lindsay, Recruitment Business Partner - ****** Applications Close: 9am Friday 7 June 2024 If you live our values of trust, dignity and choice, open the door to a meaningful career with Resthaven. #J-18808-Ljbffr
