Quality Manager, ANZ Operations Job Description About Kimberly-Clark Kimberly-Clark Australia's Millicent Mill is a world class manufacturing facility where we make our leading brands and have done so for 63 Years! We believe in creating a diverse and inclusive culture with a relentless focus on safety, with a team who are strongly aligned with our core Values and Beliefs and where the success of our people is the key to our business success. People have looked to Kimberly-Clark brands for more than 140 years and today we're proud to help over a billion people around the world cope, laugh, love, and live every day. From the best nappies and baby wipes to the softest tissues, to the best supplies for business, we are constantly searching for new ways to make life better for our consumers, our customers, and our planet. Our leading consumer brands like the Kleenex, Huggies, VIVA, U by Kotex, Poise, Depend brands improve the lives of people around the world. Kimberly-Clark proudly leads the world in essentials for a better life. The Quality Manager will be able to communicate clearly within all relevant levels of the organization, maintain a balance between routine and non-routine activities, able to motivate and be systematic and methodical in approach. This role is responsible for : All facets of Millicent Mill Quality Management Systems.Development and implementation of a Quality plan for the mill, incorporating Global standards and requirements, driving all Quality related KPI-s.Coordination, together with the mill training team, of all aspects of training relating to the quality systems for the Millicent Mill, making use of the EtQ training module.Implementation of KC standard test methods, if required: approval of new and revised test procedures (through EtQ) and provision of relevant technical support to the manufacturing operations.Coordination and analysis of both internal and customer complaint systems utilizing ETQ complaints module, CRS reports and Tableau and the appropriate follow ups using ETQ QNC, CAPA, SCAR and the complaints module to complete root cause investigations, determination of all preventative actions, follow-up to ensure preventative actions are properly completed.Application of standard problem-solving techniques like 5 why, 4 step problem solving, Kepner-Tregoe, fishbone diagrams and the like, development of solutions to complex and diverse problems within the Millicent manufacturing operation. As well, the incumbent is responsible to champion similar problem-solving activities within BCC mills supplying ANZ.Maintenance of the quality assurance lab to support the manufacturing requirements of the mill, ensuring the mill lab and its staff maintain KCC certification.Application of appropriate Change Management tools for all changes at the Millicent Mill that fall within the KC Change Management Standard.Identification and implementation of opportunities to improve efficiencies and reduce costs.Management of RFT move program in ANZ DC-s, drive improvements and participation.Role modelling the 3 quality obligations and continuously improve KC Quality Culture. KEY RESPONSIBILITES: Develop, implement, and support a comprehensive quality plan for the mill which includes plans to drive all quality related KPI-s, implementation of KC standards and systems, support, and enhancement of the mill QMS and visibility of quality to all stakeholders.Develop programs that identify cost opportunities and quantify the financial benefit of quality.Identify and track the cost of poor quality, develop plans to improve costs and look for opportunities to save.Build on existing systems to provide clear feedback to all stakeholders including R&D, marketing, mill operations and business leadership teams.Role model the KC quality obligations and continuously build a healthy Quality culture.Motivate and nurture the mill quality team whilst making active contributions to the team environment, through sharing knowledge and collaborating with others to build an engaged workplace. Qualifications Minimum Bachelor Degree qualified in relevant discipline (Engineering or Science). Qualifications in statistics and/or Quality Management would be highly regarded, but is not a pre-requisite. Experience, Skills and Knowledge Minimum 5 years' experience in Quality leadership role in FMCG environment.Mature understanding of ISO 9001-2015, and ideally some exposure to Auditing.You are analytical, systematic in your approach, display a bias for action and are able to communicate effectively to a range of internal and external stakeholders.Ability to change priorities at short notice.Self-motivated and autonomous. Why Kimberly-Clark? Kimberly-Clark recognises that the better diversity within our teams, the better our business will be! This is why we are championing diversity and inclusion standards across Kimberly-Clark ANZ. We are committed to providing a work environment in which our people are included, treated with respect and love coming to work every day! We are an Equal Opportunity Employer, and we encourage women and men from diverse backgrounds and experiences to apply. We can offer a range of flexible working arrangements including job share arrangements, 12 weeks paid parental leave, career development opportunities, discounted company products, free health & well-being activities, volunteering leave and much more. You will be joining a company that takes great pride in what we do, and we should, because it's important. We are dedicated to our people and sustainability strategies and continuing to make the essentials for a better life. Primary Location Millicent Mill Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time
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