IVR Quality EngineerAbout UsCloudMarc is at the forefront of innovation, delivering cutting-edge solutions to global clients.
We are seeking an IVR Quality Engineer to join our dynamic team.
This is your chance to work in a challenging and rewarding environment, contributing to state-of-the-art IVR solutions in call center technologies.Role OverviewAs an IVR Quality Engineer, you will play a key role in ensuring the quality of IVR systems tailored for call center environments.
Mandatory experience in IVR technologies is essential for this role.
You will leverage your expertise in Cyara, Playwright, and cutting-edge technologies like Twilio and speech recognition tools to deliver exceptional customer experiences.Key ResponsibilitiesDesign, develop, and execute quality assurance strategies for IVR call center solutions.Utilize Cyara and Playwright for testing voice and UI functionalities.Integrate testing workflows into CI/CD pipelines to ensure seamless deployments.Work with Twilio for communication APIs and ensure smooth Speech-to-Text and Text-to-Speech functionalities.Collaborate with development teams to identify and resolve quality issues proactively.Document test cases, results, and provide feedback to stakeholders.Qualifications & SkillsMandatory experience in IVR technologies and quality engineering for call center solutions.Hands-on expertise with Cyara and Playwright for test automation.Strong understanding of CI/CD pipeline integration.Familiarity with Twilio APIs and tools for speech and text functionalities.Experience with Speech-to-Text and Text-to-Speech technologies.Self-driven and proactive, with excellent problem-solving skills.Exceptional communication and teamwork abilities.Why Join CloudMarc?Be part of a forward-thinking team shaping the future of IVR technology.Work in a collaborative, innovative, and supportive environment.Opportunities for professional growth and career advancement.Competitive compensation and benefits package.How to ApplyReady to make an impact?
Submit your application today!