Quality Compliance CoordinatorNVC Group specialises in delivering top-tier Aged Care services across Mid North Coast Area. Imagine being part of a company that meticulously ensures quality service delivery seamlessly, contributing to positive outcomes and streamlined business operations to our residents & community.About the opportunity:As the Quality Compliance coordinator, you will be onsite daily to ensure all quality and safety standards are upheld throughout the organisation. Your responsibilities are: Undertake a range of continuous improvement audits and activities to ensure enhancement of a continuous quality improvement culture, coordinating, and conducting audits, reporting findings, and implementing improvements to enhance the overall quality and safety systems and processes. This role requires dedication, strong organisational skills, the ability to prioritize tasks, meet deadlines, and effective communication with various stakeholders both within and outside organisation requirements.Essential:•Tertiary qualifications and certifications in quality or safety management.•Minimum 2 years' experience in Quality Assurance or safety management preferably within healthcare.•Current APHRA registration.•Problem solving skills and task prioritization.•Great communication and interpersonal skills, with public speaking experience.•Experience in residential aged care.•Must hold APHRA Registration.•Expertise in the Aged Care Quality Standards.•Experience and knowledge of Health and/or Residential Aged Care, continuous improvement, quality management and accreditation standards and processes.•Drives license.•Strong interpersonal, communication & written skills.•Ability to work autonomously and achieve results.•Experience in electronic management systems is highly desirable.Duties:•Seeking a dedicated and experienced individual to join our Quality Team as a Compliance Coordinator.•Liaising with and consulting with internal stakeholders regarding deadlines or issues related to the quality management.•Raising non-conformances, assist with consumer complaints, investigations, and reports to relevant internal stakeholders.•Performing on-site floor audit inspections to ensure compliance with safe work practices.•Investigating and rectifying safety issues by implementing new procedures.•Maintain records and reports of quality and safety performances to present in management meetings.•Report to the Senior Quality Compliance Coordinator.•Maintaining relationships with the services that encourage service management and staff to escalate concerns and a willingness to work with the quality team on innovation and improvement.•Collaborate closely with education and management teams in implementing and maintaining our continuous quality improvement program.•Proficiency in desktop and quality audits, including generating comprehensive reports.•Your responsibilities will include building strong relationships with internal and external stakeholders, visiting and supporting NVC facilities.•Remaining consistently informed about updates or modifications to industry standards and regulations.•Conduct desktop and site audits to evaluate compliance with standards. Implement audit actions and recommendations.•Attend site leadership and quality meetings, actively contributing ideas and insights.•Support orientation and induction programs for new staff, delivering face-to-face (F2F) and Teams-based education as required.•Ensuring compliance with a range of applicable Government Legislation (as amended), including but not limited to; -Aged Care Act (1997), -Health Services Act (NSW) (1997), -Work Health and Safety Act (NSW) (2011), -Nurses Act (NSW) (1991), -Retirement Villages Act (1999) (where applicable), Poisons and Therapeutic Goods Act (1996), -Privacy and Personal Information Protection Act (NSW) (1998).•Undertaking investigation, reviews and scheduled audits or audits triggered by changes in service delivery.•Monitoring and analysing data in relation to incidents, feedback and quality activities to support services to make information decisions and have an understanding of the trends occurring within their service.•Supporting services in meeting the requirements of any external regulatory reviews or other external visits and provide onsite support during these events.•Supporting and assisting services to identify and implement quality improvement projects based on feedback and audit results.All applications to ****** before closing date 20.04.2024 at 5 pm#J-18808-Ljbffr
