Job Description - Quality Assurance Team Manager (2400015N)
About the role
We're seeking a dedicated and enthusiastic Team Manager to join our Insurance Claims Quality Assurance team. In this pivotal role, you'll be responsible for providing strong leadership, ensuring compliance, and driving continuous improvement.
If you are a committed and experienced leader who is dedicated to quality and excellence, then we want to hear from you! Please note that this is a 12-Month Fixed Term Contract.
Key Responsibilities:
Set clear expectations and direction for the Quality Assurance team.
Coach and motivate team members to achieve high performance.
Lead by example to achieve member, operational, and engagement goals.
Manage risk by ensuring compliance with regulatory and code expectations.
Drive team performance to meet quality and quantity standards.
Promote and undertake initiatives for continuous improvement.
About You:
Demonstrated experience in building and maintaining effective relationships with team members and internal stakeholders alike.
Excellent interpersonal and communication skills with a strong ability to influence and negotiate.
Proven track record in leading and coaching high-performing teams, especially during times of change.
Inspire team members to be their best and deliver exceptional results.
Strong organisational and time management skills.
Initiative and problem-solving abilities to provide clear and decisive solutions.
Experience and/or understanding of outstanding customer service.
Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction of home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.
What we offer you:
Our employee benefits are designed to enrich your work life, your home, and the community you live in, some of these include:
Financial benefits and discounts on a range of banking, assistance, and insurance products.
Give back to our communities with paid volunteer leave, payroll giving, and volunteering for community events such as MotorFest.
A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as annual flu vaccinations, corporate health insurance offers, and free and confidential Employee Assistance Program (EAP).
Invest in your development with in-house development programs and access to an extensive digital learning platform.
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments, and/or criminal history checks as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.
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