Quality Assurance Officer Location: Parramatta or Newcastle
Time Type: Full time
Worker Type: Employee
The opportunity
As a Quality Assurance Officer, you will support our Managed Fund Claims teams by implementing and giving effect to the Quality Management Framework. You will apply your specialist skills in conducting file reviews and implementing other quality assurance techniques and tools. Engage with the claims teams in a consultative capacity to provide feedback to uplift capabilities and improve performance in support of business goals and objectives.
Your new role
As a Quality Assurance Officer, you will undertake quality assurance reviews to assess Case Manager output across our Managed Funds portfolio, to ensure that QBE is meeting legislative requirements.
In this position, you will:
Analyse and present findings (including risk items) from file reviews, as well as deliver internal reporting requirements
Provide positive and constructive feedback and coaching to Case Managers on review outcomes
Where required, participate in regulatory forums and provide updates to relevant management teams
Where required undertake reviews assessing QBE's adherence to contractual and regulatory requirements
Demonstrate compliance with relevant laws, regulations, licenses, industry codes, and company policies
About you
Solid experience as a Case Manager within NSW Workers Compensation
Excellent time management skills, able to prioritise a monthly schedule and work well to deadlines
Excellent communicator (written and verbal), with strong facilitation and relationship building skills
An experienced coach who is confident in analysing performance and providing feedback
Prior experience in file reviews or audit
Experience training individuals or teams
Strong knowledge of Microsoft Excel and PowerPoint
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks' gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE's Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
APPLY NOW and let's make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
Skills:
Analytical Thinking, Communication, Compliance Training, Critical Thinking, Detail-Oriented, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Quality Assurance (QA), Quality Control (QC), Regulatory Compliance, Report Writing, Standards Compliance, Time Management.
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