Newcastle, Newcastle, Maitland & Hunter NSWWorkers' Compensation (Insurance & Superannuation)As a Quality Assurance Officer, you will support our Managed Fund Claims teams by implementing and giving effect to the Quality Management Framework. You will apply your specialist skills in conducting file reviews and implementing other quality assurance techniques and tools. Engage with the claims teams in a consultative capacity to provide feedback to uplift capabilities and improve performance in support of business goals and objectives.Your new roleAs a Quality Assurance Officer, you will undertake quality assurance reviews to assess Case Manager output across our Managed Funds portfolio, to ensure that QBE is meeting legislative requirements.In this position, you will:Analyse and present findings (including risk items) from file reviews, as well as deliver internal reporting requirementsProvide positive and constructive feedback and coaching to Case Managers on review outcomesWhere required, participate in regulatory forums and provide updates to relevant management teamsWhere required, undertake reviews assessing QBE's adherence to contractual and regulatory requirementsDemonstrate compliance with relevant laws, regulations, licenses, industry codes, and company policiesAbout youSolid experience as a Case Manager within NSW Workers CompensationExcellent time management skills, able to prioritise a monthly schedule and work well to deadlinesExcellent communicator (written and verbal), with strong facilitation and relationship building skillsAn experienced coach who is confident in analysing performance and providing feedbackPrior experience in file reviews or auditExperience training individuals or teamsStrong knowledge of Microsoft Excel and PowerPointAbout QBEWe can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen!We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balanceOur 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks' gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE's Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee's experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and let's make it happen!Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ******
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