About the Role Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. To ensure we offer consistent services to all clients, the Quality Assurance Coordinator is responsible for promoting and supporting the quality of work carried out by all National Sales employees.
Responsibilities: Listen to and evaluate customer interactions, analyzing, documenting, and reporting on calls. Keep accurate and up-to-date reports. Verify through Removal Plan assessment that accurate information is recorded in the Kent Management System. Review and process all survey cancellations. Have a thorough command of all Kent Removals and Storage products and offerings, features and benefits, as well as accurate costing and quoting. About You What we hope you have: Excellent communication skills, both written and verbal. Ability to work independently in a fast-paced environment. Proficiency in MS Office Suite including Excel. Ability to work well in a small team supporting each person's workload. Experience in a quality or compliance role, monitoring call quality or data. Excellent attention to detail with a focus on accuracy and consistency. Proficiency in data analysis and reporting. You may not fit the requirements 100%, but that's ok; we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!
About Us: Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organization. We have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialized business units supporting our operations are high-performing but still know how to have fun. Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits We offer a competitive salary plus super and additional incentives. Kent CARE Program focuses on staff wellbeing and mental health. FleetPartners Fully Maintained Novated Leases. Staff discounts on storage and removals services. We believe in inclusiveness and workplace equality. Support for women choosing a management career path. 1 in 5 roles are filled internally; we love promoting from within. Diverse business areas that offer additional opportunity. Streamlined and efficient hiring process upon application progression and 5-star rated onboarding experience. #J-18808-Ljbffr
