Benefits:• Opportunity to expand on quality assurance experience and gain quality complaints experience with a top global pharmaceutical company.• Diverse and inclusive team culture with opportunities to collaborate with other departments.• Training provided on Internal complaint system used.• Competitive Rates• Working from Home with Flexible start and finish hoursAbout the companyThis organization is a global pharmaceutical company that specializes in discovering, developing, and delivering innovative medicines and healthcare products to help people live healthier lives.About the opportunityIn this exciting 24-month contract position as the Quality Assurance Complaints Associate, you will work closely with the Post Market Quality Assurance team to provide the initial triaging of complaints from all channels and serve as the first point of contact with the customer. You will ensure the accuracy of data from the customer to make the initial identification of the complaint code, conduct data entry, and coordination of work through the appropriate channels. You will also handle escalations for complex complaints and serve as a subject matter expert in designated products.DutiesComplaints intake through phone calls or email then input into complaint intake system.Ensuring accurate customer data and identifying the complaint code.Translating complaints from local language into English whenever required.Liaising with customers, distributors, and internal stakeholders involved in complaint management.Handling complex complaints and serving as a subject matter expert in designated products.Assisting with documents, SOP reviews, process or project improvement initiatives, and inspections or audits as requested.Supporting customers with replacement, credit, or warranty claims, and partnering with affiliate commercial quality associates when needed.Minimum RequirementsPlease note, the ideal candidate has unrestricted working rights in Australia.Skills and ExperienceTertiary university degree or equivalent.Quality assurance experience within the pharmaceutical or medical device industries.Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological, or device-related products.Strong communication and collaboration skills.Ability to work autonomously or within a team.CultureThis company has a strong team culture and commitment to provide a collaborative and inclusive work environment where employees can grow and develop.How to ApplyClick apply or contact Gemma Staddon on ****** to organize a confidential discussion.
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