Operations & Growth Associate (Melbourne) Since 2021, qlub has been changing the game for restaurants and their guests.
Say goodbye to awkward bill-splitting, endless waits, and clunky payment terminals. With qlub, customers tap their phone on a beautiful card/object, pay, and go in seconds – it's like magic! Restaurants save time, boost customer satisfaction which generate higher tips, and build stronger guest relationships.
About the role: As our Operations & Growth Associate (Melbourne), you'll own the customer experience after the ink dries on that contract:
Client Success Guru: Onboard restaurants on our platform (in-person and virtually), train their teams, and ensure qlub delivers value for them. Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient. Product Champion: Work directly with our product team to enhance qlub for venues and influence our global product roadmap. Why you'll love it: Impact: Directly shape how thousands of people dine out in Australia and globally; grow Australia by two orders of magnitude over the next few years. Mentorship: Learn from an ex-McKinsey EM who scaled The Iconic. Limitless Growth: Launch new cities, new countries, own P&L of a state/region – your ambition sets the pace. You're the right fit if you:
Have been in hospitality and want to transition into a professional setting that doesn't feel like a 9-5 corporate role (preferred). Want to scale a startup which means having that entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves. Have experience in client-facing roles where you demonstrated exceptional communication and relationship-building capabilities. Have strong analytical and problem-solving skills. Have a valid driver's license and your own vehicle (required for on-site visits). If you are interested in applying for this role, please submit your resume via "Apply".
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