Administration Officer - Procedural Services Queensland Health (Organisation site)
Surgical, Treatment and Rehabilitation Service, Herston
Deliver a seamless patient experience by providing efficient bookings, referrals, admissions and reception services for all clients within Procedural Services. This role will undertake a wide range of duties while working in a team environment, rotating between roles within Procedural Services and STARS Administration Services.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Provide excellent customer service and communicate clearly and confidently with patients, members of the public and facility staff, face-to-face and via virtual care services, asking questions, responding to enquiries and providing accurate information. Manage workload appropriately with effective time management practices, prioritising tasks and ensuring all tasks are completed within appropriate timeframes. Understand and anticipate patient and service needs, including recognising potential issues, undertaking investigations to find and implement solutions in a timely manner. Undertake special projects and assignments as required by the Senior Administration Officer, Procedural Services and the Manager Administration Services. Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS).
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas. Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. Flexible working arrangements and competitive salary rates with annual incremental increases. Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging. Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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