Qi Matter Management Product Lead

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Contribute to extending access to justice for all as we go fearlessly forward as oneEarly careers at Maurice BlackburnWorking at MB provides an environment where you will be surrounded by experts, supportive workmates, and countless opportunities to help you grow and develop you, in the direction you choose. Get exposure across our business divisions with our early career pathways, which we have no doubt will open the door to a very rewarding start in your career.
Whether you're just starting out in the legal industry, you're already a tenacious lawyer, or you're looking for your next career move in our highly skilled shared services team, a career with Maurice Blackburn is like no other.
We offer you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive.
National graduate programGaining entrance to the Graduate Program at Maurice Blackburn means an exciting start to your legal career in one of Australia's leading social justice law firms. The 12-month Graduate Program provides a broad range of training designed to give you insight into all aspects of plaintiff law. The program encourages active participation and contribution which enables you to be rewarded with excellent training opportunities, tangible professional development and an insight into life at Maurice Blackburn. The Program has been specifically designed to combine formal training with invaluable hands-on experience. If required, Maurice Blackburn will also support you to complete Practical Legal Training (PLT), a necessary requirement for admission.
The Program is a national program with Graduates placed across various practice areas and locations nationally. The program will be a 12-month placement with a practice area, giving the ability to create in-depth knowledge and experience in that area of law. You will work closely with senior lawyers and partners, and other internal and external experts, and be able to build lasting relationships through legal networking events. As a Law Graduate we encourage you to shadow experienced lawyers, attend court and client meetings, and even brief counsel.
Above all, you will be able to experience at first hand, life as a legal professional at one of Australia's most trustworthy, successful and respected law firm.
This program offers hands-on practical experience and insight into working in the legal industry over a 12-month period. This highly successful program has been running since 2008 and includes:
An active learning environment with ongoing training opportunities;A dedicated coach to support you throughout the program.You will have a Coach and a People & Culture representative who will be there every step of the way to ensure you are supported for the duration of this program. Your Coach will share their knowledge, provide regular feedback, and guide you to be able to work independently as a Legal Support Professional.
You will be provided with in-depth training on:
liaising with clients and third parties;drafting correspondence and legal documents;professional skills and time management;managing expenses and billing;digital file management and record keeping.What we're looking for: A genuine interest in law;A strong understanding of what great customer service is;Individuals who align with our values of fairness, compassion, tenacity and justice;Growth mindset, you're able to talk to how you have owned your own development;Confident communication skills (both verbal and written);Ability to apply time management and organisational skills;Demonstrated initiative, adaptability, resilience;A client service and team focus, you're a natural collaborator.If this sounds like you, we would love to hear from you.
A career with Maurice Blackburn will see you working with, and learning from, some of the strongest, most respected and knowledgeable legal professionals in the country.
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For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms. Maurice Blackburn, experience you can count on.
About the role We are seeking a highly skilled and motivated Product Lead/Product Manager to support the successful implementation of a new case management system across our Queensland Personal Injuries business. In this role, you will represent the 'voice of legal teams' in the operation, support and enhancement of the system. You will work closely with our cross-functional team, including business analysts, engineers and data leads to ensure the system meets the needs of our lawyers, legal support staff and clients, and aligns with our business objectives.
This role would suit an experienced legal support professional (e.g., a senior legal assistant/legal case manager or early career lawyer) with deep expertise in the Queensland Personal Injuries practice area, who is excited by technology innovation, and is now looking for a new challenge in the legaltech/legalops space. It is a unique 'cross-over' opportunity to become an expert in a leading case management platform. The role is being offered initially as a 12-month fixed term contract.
Responsibilities: Become an expert in the new case management platform.Provide ongoing support and training to users of the case management system through the rollout period and beyond, addressing any issues or feedback.Act as a change ambassador, promoting new features and best practices within the organisation.Collaborate with stakeholders to gather and prioritise ongoing requirements, translating them into detailed product specifications, process maps and user stories.Support the lead product manager in the product development process, working closely with engineering and design teams to deliver high-quality features and enhancements.Monitor system performance and user engagement, proactively identifying continuous improvement opportunities.The Experience We Are Looking For: Detailed knowledge of Queensland Personal Injuries legal processes, and ability to effectively translate the legal process to technical team members.
Experience in process improvement, including best practice methods such as lean six sigma to identify inefficiencies.
Familiarity with case management systems and related legal technologies (e.g., iManage) is a plus.
Strong communication skills with a focus on customer service.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
The successful candidate will be self-motivated, with strong organisational skills and a focus on continuous learning. A willingness to learn agile delivery methodology and tools is important – full training will be provided.
Willingness to travel throughout Queensland and to Melbourne (e.g., monthly) is also required.
Our People Commitment comes with the following benefits: Ongoing coaching and career development opportunities;22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy;End of Year leave, 1 day first year, 4 days after 2 years;Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement;Discounted gym membership;A hybrid flex working model;Salary Continuance & Life Insurance;17.5% Annual Leave Loading;… just to name a few. *T's & C's apply.
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we're happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
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