Full-time Business Function: Contact Centre Parent Business Function: Customer Service Time Type: Full time Worker Sub-Type: Permanent Company Description About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description Take an opportunity to guide our Agency Partners with expert advice and quality service. Join a dynamic team with ongoing career development opportunities. Permanent opportunity based at our Mascot Campus. As Sales Consultant in the Qantas Agency Connect (QAC) team, you will provide expert advice and solutions on Qantas products, policies, fares and ticketing to our Agency Partners. This role plays an integral part in our service delivery and enables our agency partners to sell Qantas with confidence, placing customers at the heart of everything we do.
Key Responsibilities: Provide excellent product, policy, fares & ticketing advice and sales support to our agency partners. Process all queries and requests with accuracy, utilising all available information and resources. Advise our customers on all aspects and benefits of our products and services. Anticipate the needs of our customers and offer innovative solutions. Encourage and promote agent self-service via the Qantas Agency Connect site. Approach every call with a "can do" attitude, be flexible in approach and adjust delivery accordingly to agent's knowledge. Collaborate with other departments as required to obtain the best outcome for Qantas and the customer. You'll have: A strong Customer Service or Sales background. Sound working knowledge of Reservation systems, and knowledge of Travel Sales; extensive Travel Agency/Airline experience preferred. Domestic and International consulting experience, with knowledge of airline products, policy, fares and ticketing procedures. Excellent communication skills with the ability to collaborate with internal and external customers. The ability to identify sales opportunities and anticipate customer needs. Self-motivated and enthusiastic team player. Proven ability to work under pressure and meet deadlines. Recent experience in a contact centre environment with the ability to meet call related KPI's will be highly regarded. Applications close: Sunday 19th January 2024 Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
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