About Infosys :
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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Location : Sydney, Australia
Salary Range : 108,571- 111,062 AUD (Annual Gross)
Short Description :
We are looking for a Senior Python Developer with overall 6+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and / or Fulfillment spaces.
Roles and Responsibilities :
Lead a team of approximately 10 members in providing L1 / L2 support for telecom network applications. Provide technical guidance to team members for delivering new product features. Manage stakeholder relationships and communicate effectively with customers. Handle major incident management, ensuring timely resolution and effective communication. Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives. Conduct weekly and monthly status meetings to review team performance and progress on ongoing issues. Manage and troubleshoot applications including DNS, DHCP, WebMail, and in-house applications (primarily built in Perl and Python). Oversee and support multiple databases, ensuring their optimal performance and availability. Implement and drive service improvement initiatives to enhance support processes. Perform problem management to identify and address recurring issues. Manage on-call support rota to ensure 24 / 7 coverage and response. Mandatory Skills :
Proven experience in leading a support team of approximately 5+ members and driving service improvement initiatives. Strong stakeholder management and customer communication skills. Experience in supporting telecom network-related applications, with at least 1-year onsite experience. Proficiency in application and database support. Experience in major incident management and problem management. Experience with weekly and monthly reporting and running status meetings with customer stakeholders. Telecom OSS Domain experience (3+ years). Preferred Skills :
Experience in Python development. Hands-on experience writing PL / SQL, UNIX Shell scripting, Git & Jenkins. Knowledge on cloud technologies. Additional Skills :
Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and problem-solving skills. Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.
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