Pyramid Global Technologies | Infra Operations Manager/Support Lead

About the job Infra Operations Manager/Support Lead Job Description:
Build, manage and support the existing Core Infrastructure, Data Centre Facility & Operations (24/7 support) for one of the largest Australian Telecom Service providers. Drive customer relationship management and communicate as the key business interface for the customer. Ensure the success of customer objectives, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key service milestones. Escalation Management – Ownership, facilitation, action plan definition, coordination and driving the escalation to closure. Manage Governance deliverables – Plan fortnightly Operational Service Performance review (OSR), create the service improvement plan, operability index, go green initiatives. End-to-End ownership of service delivery including service transition and transformation, migration and operations. SLA/KPI management - Ensure KPIs/SLAs and service delivery milestones are met. #J-18808-Ljbffr