Customer Support Associate (IT HelpDesk) About the job: Telco Helpdesk L1 (Associate Customer Support) in Brisbane & Melbourne
Freshers are Welcome
Accepted Visa subclass:
489, 491, 485, 190, 189, 887, Citizen, PR.
Duration: 1 year Fixed Term contract role with leaves
Below experience Call center Experience:
0-3 months - 45k + super + shift allowance 3-6 months - 46.5k + super + shift allowance 6 months and above - 50k + super + shift allowance
Shift timings:
12 pm - 10 pm 9 am - 6 pm 10 pm - 7 am
Client end: Department Largest Telecom Network in Australia
Key responsibilities:
Troubleshooting of network related issues and assist customers to understand, use and resolve issues relating to our products and services. Negotiation skills to gain support and agreement negotiating an acceptable outcome or solution that balances the interests and needs of stakeholders. Execute strong negotiation techniques and influence confidently to close opportunities. Sell products and services that effectively meet customer needs. Establish good customer relationships to create a simple and brilliant customer experience across all our interactions in a multi-media environment. Demonstrate cultural awareness through listening and adapting flexibly across interactions with our culturally diverse team members and customers. Comply with procedures and support customers to meet their duties under the relevant safety and environmental legislation. Demonstrate a strong sense of ownership of issues/orders presented and manage end-to-end delivery within designated timeframes. Be naturally inquisitive and resilient with an ability to articulate, listen, and communicate effectively to identify customer needs along with providing solutions to solve their concerns.
Skills Required:
Comprehension and understanding of customer needs. Excellent communication and technical experience. Good listening skills & keeps the customer at the center. Good analytical and problem-solving skills. Resolve customer issues with resilience while negotiating outcomes or solutions that meet customer needs. Knowledge of MS Office. Ability to work in a highly collaborative environment.
Experience: 0 - 3 years
Shift Timings:
Working hours – 38 hours per week, plus half an hour break every day.
Working days – Monday to Sunday (any 2 consecutive off depending upon the roster).
Duration: 1 year Fixed Term contract role with leaves.
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