Pyramid Global Technologies | Citrix Support Engineer

Job Description for Citrix Support Engineer in Sydney. Responsibilities: Serve as operational 2nd/3rd level of escalation for Citrix XenApp/XenDesktop and related technologies. Responsible for pro-active problem solving of Citrix XenApp/XenDesktop farm issues capacity problems, tune Citrix XenApp/XenDesktop environment to achieve optimal performance and availability. Systems administration including Server OS, Citrix, applications-related administration, perimeter device administration, virtualisation technologies, systems monitoring/management. Management of Hyper-V and XenServer platforms serving the XenApp/XenDesktops workloads. Act as root cause driver to identify and remediate platform configuration issues or bugs. Deploy, maintain, and enhance the security of server and desktop systems including change and configuration management, anti-virus measures, patch management, and system scans. Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third/fourth-level support. Produce XenApp/XenDesktop health check processes and methods required to reduce and eliminate XenApp/XenDesktop issues affecting end users. Lead resolution of specific issues and internal projects associated with assigned responsibilities for Citrix XenApp/XenDesktop platform and technologies. Assist with delivery of project deliverables of Citrix XenApp/XenDesktop platform. Must have hands-on experience on Citrix NetScaler. Must have worked on HyperV and VMWare. Knowledge of FSLogix and Citrix UPM. Comfortable with rotational shifts and after-hours on-call support. #J-18808-Ljbffr