As the Client Services Manager you will be responsible for client acquisition and retention, with previous experience in a senior client facing management role. Serving as the primary brand representative between the community and the business, your role encompasses a spectrum of responsibilities. From understanding the NDIS and its application for our clients, representing JohnnyH at national trade shows and expos and maintaining third party stakeholder relationships. Your expertise will extend to communicating with clients, their NDIS Support Co-ordinators and Plan Managers.
Your Responsibilities: Liaise with clients, Support Coordinators and all community stakeholders New client onboarding and client relationship management including client profiles, Service Agreements, Schedule of Supports and Risk Assessments Business development and building new referral pathways Generating and converting leads at a national level across our 3 locations in Canberra, Western Sydney and the Gold Coast Ongoing relationship with clients and their JohnnyH support team to ensure highest level of service and care Managing to a successful outcome, any client complaints Weekly client debtors and collections About You: Strong communication skills and have a high level of empathy Experience in a similar role; having worked previously in a high performing customer service team Aptitude for networking at events & business development including travelling to all 3 regions for Industry and trade shows Leader who influences people Understanding of the NDIS and client engagement, having previously worked with people with a disability and the NDIS (essential) Strong sense of community with a desire to go above and beyond. WWVP (or willingness to obtain). Current First Aid Certificate (or willingness to obtain). NDIS Worker Screening Check. Job Type: Full Time
Work Authorisation: Australia (Required)
Please apply by submitting a copy of your resume detailing your previous work history and suitability for the role to .
Thank you in advance for your interest. Only shortlisted candidates will be contacted.
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