Customer Service Representative - Disaster Season Located in the South & North side Brisbane - Hybrid Options after trainingFull time contract - multiple opportunities availableGain experience with Queensland GovernmentAbout the role: Our team is currently accepting expressions of interest applications for full-time customer service call centre operators.
In this role, you will be responsible for taking inbound calls whilst providing exceptional first point of contact for Queenslanders affected by disaster events during Queensland's storm season.
What's in it for you? Competitive hourly rate & employee benefitsComprehensive training & developmentMonday - Sunday roster 7am-7pm - weekends on rotationHybrid working options available after training.Your skills & experience: Experience in customer service - call centre desirableRecruitment requirements - psychometric testing to be completedHospitality and Retail experience encouragedIntermediate computer literacy and high attention to detailBe open and eager to learn new processes and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsKey Accountabilities: Taking high volume inbound calls from customersProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around claims and assistance processesManage policies and procedures and meet Queensland legislative requirementsIf you are interested, please submit your resume today!
We are currently pipelining for this role, to express your interest for this contract opportunity please apply and one of our team members will be in contact.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
Skills: Customer Service, Call Center, inbound calls, outbound calls
Qualifications: High school certificateEducation: Secondary School/High School
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