Job type: Part timeOrganisation: The Royal Victorian Eye and Ear HospitalOccupation: Administration/SecretarialReference: 869The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. As Australia's only specialist eye, ear, nose and throat hospital, the Eye and Ear has been providing care for the senses for over 160 years. The Eye and Ear has almost 90 different outpatient clinics for the diagnosis, monitoring and treatment of vision and hearing loss and provides a 24-hour emergency eye and ear, nose and throat service. Every year the Eye and Ear cares for nearly 200,000 patients, with over 136,000 outpatients, over 42,000 emergency patients and over 14,000 inpatients. The hospital recently completed a major redevelopment to create a modern internal structure and to improve access for patients, visitors and staff.Our VisionWe will inspire and advance specialist eye and ENT careOur MissionWe improve health and wellbeing outcomes through excellence in:Clinical CareTeachingEducationResearchOur ValuesIntegrity, Inclusive and Accessible Care, Collaboration, ExcellenceAbout RoleKey Responsibilities / Performance OutcomesProvide a customer focused approach to service delivery face to face and via phone in the Emergency Department.Provide a positive patient experience to patients in emergency, Switchboard, Admissions and Specialist clinics.Ensure that patients are given correct, timely information as required.Ensure patient concerns and complaints are addressed and managed appropriately within the department or escalated as required.Flexibility to work between work areas as required.Participation in quality improvement processes within teams.Work within the wider multidisciplinary teams to ensure processes and procedures are followed.Appropriate PPE and Occupational Violence training to be undertaken.Providing patients with relevant personal protective equipment and ensuring this is appropriately applied.To ensure all data is recorded and entered accurately in a timely manner.98% accurate data entry with all mandatory fields entered and selected.Understanding and adherence to Specialist clinics Access Policy requirements and KPI's.Ensure 100% of VAED data errors identified and rectified prior to submission.Accurate consenting of the patient and completion of the Election Form.Taking payment for privately insured patients and producing accurate receipts.All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status.All staff must be fully vaccinated for COVID-19 (3 doses) and for clinical staff, patient facing staff and staff working in clinical areas, it is a mandatory requirement to provide evidence of a current influenza vaccination.Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.The Eye and Ear is an equal opportunity employer and is committed to providing a work environment free from harassment or discrimination and to promoting cultural diversity and awareness in the workplace.The Eye and Ear is a smoke free environment.Aboriginal and Torres Strait Islander people are strongly encouraged to apply.At The Royal Victorian Eye and Ear Hospital, we are committed to supporting people with disability to gain employment and develop their careers; we encourage you to apply. If you would like further information about this role, please contact the hiring manager or the people and culture department to discuss.Contact:****** - Erin Brown - N/A
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