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The purpose of the role is to ensure the continued overall quality and efficiency of services offered to Allianz' customers by Property service providers. The post holder is responsible for establishing and maintaining strong relationships with service providers, monitoring their performance, and implementing improvement initiatives to enhance the overall supplier network.
You'll be responsible for:Develop and maintain strong relationships with service providers in the repairer network, communicating and evaluating the repairer's performance based on expectations and standards for supply chain services.Regularly assess the performance of service providers, including repair quality, turnaround times, and customer satisfaction through open and closed file reviews of the Allianz Property Claims book.Analyse data and metrics to identify trends and areas for improvement, ensuring that service providers adhere to commercial standards and regulatory requirements by conducting desktop reviews and inspections to verify compliance with quality standards.Collaborate with service providers to identify opportunities for process improvement and cost efficiency and implement initiatives to enhance the overall performance and capabilities of the repairer network.Prepare regular reports on the performance of service providers and present findings to internal stakeholders and communicate effectively with internal teams, service providers, and other relevant parties.About you:Previous experience managing insurance claims that involve increased technical or customer complexity (5 years).Proven digital and/or on-ground property claims assessing experience.Strong understanding of Property repair processes, quality standards, and regulatory requirements.Proven experience in supplier or service provider management within the General Insurance or automotive industry.Excellent communication, negotiation, and relationship building skills.Analytical mindset with the ability to interpret data and drive improvement initiatives.Willingness to travel to service provider locations as needed.What's on offer:Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.Access to over 0,000 on-demand learning resources and programs, to support you in taking control of your career development.Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.About AllianzAt Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
Whether you're an insurance professional or just starting out, Allianz has a wide range of opportunities to help you take the next step. Join a global leader, work with a diverse group of people and see how far you can go in a positive, rewarding environment.
The Allianz Australia Group operates across Australia and New Zealand. It delivers a wide range of personal, commercial and corporate insurance products and services. Over 3 million policy holders and more than 50% of Australia's top 200 BRW companies rely on us for their insurance needs.
With over 4500 staff, Allianz Australia is a wholly-owned subsidiary of the Allianz Group, one of the world's largest financial services companies. Come and work at Allianz and have the opportunity to grow your career with us.
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