About the role
This role supports the Property Services team to deliver high quality services relating to customer-owned properties including property inspections, repairs, maintenance, and administrative duties on behalf of NSW Trustee & Guardian customers.
The Property Services team is collectively responsible for the delivery of high quality, consistent and timely services that are consistent with NSW Trustee & Guardian's Customer Excellence Principles.
About you
Our ideal candidate:
Has experience and is passionate about supporting people with disability, vulnerable, or older people.Is an excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness, and contact with the criminal justice system.Will thrive on taking a coordinated approach to customer property matters, working closely with customers, beneficiaries, stakeholders, colleagues, and external service providers.Has strong collaboration skills that will allow you to build & develop working relationships and open channels of communication across all teams in the Estate Management division and Estate Planning and Administration division, other NSW Trustee & Guardian divisions, and external stakeholders.May be required to travel to different locations within NSW.Essential requirements
Must demonstrate a sound understanding and proven experience in coordinating and managing high-volume work to oversee property repairs, maintenance, and inspections.
Capability to effectively manage external service providers related to property repairs, maintenance, and inspections.
Understanding of NSW Trustee & Guardian's key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people.
Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
What we offer
NSW Trustee & Guardian offers interesting, challenging, and rewarding work that has real purpose.
Other benefits of joining us include:
Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing).Various leave options (recreation, parental, and flex leave of up to 24 days per year).Career development including study leave and acting opportunities.Access to Fitness Passport and employee assistance program, and annual flu vaccinations.How to apply
Complete the online application by submitting a resume (maximum five pages) and a brief cover letter (maximum two pages) outlining your skills, experience, and suitability.
Answer the following targeted questions (maximum two pages):
You have been instructed to undertake an assessment of a customer-owned property.
Explain your approach to building a rapport with the customer.
Describe your process for ensuring that you don't miss any important information when reviewing assigned work requests.Describe a situation where you were explaining technical information and the other person didn't understand.
How did you handle that and what was the result?Closing date
Applications close 11:59pm, Sunday 3 March 2024.
Please note: Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18-months.
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