Property Management - Client Success Specialist Lead - Resident ProgramThursday, December 12, 2024
Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.
SUMMARYThe Client Success Lead handles day-to-day aspects of client relationships, serves as the point of escalation for complex issues and provides guidance to the Client Success team.
ESSENTIAL DUTIES AND RESPONSIBILITIES Reviews billing for accuracy and/or discrepancies.Implements penetration increase plans to clients.Reviews monthly audits.Provides client and resident facing customer service.Familiarizes new clients with program details and offerings.Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.Performs other duties as assigned.QUALIFICATIONS EDUCATION / EXPERIENCE Bachelor's Degree or equivalent experience.
Three (3) or more years relevant experience.
SKILLS Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).Excellent verbal and written communication skills.Excellent problem solving and time management skills.Excellent planning, organizational and prioritization skills.Excellent interpersonal and customer service skills.Ability to work within a team and to foster teamwork.Ability to quickly resolve problems.We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply Now" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.
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