Join our team as a Property Coordinator – Terminals and play a key role in managing a dynamic portfolio of over 400 leases while ensuring compliance and fostering strong tenant relationships at Melbourne Airport.
The Property Coordinator – Terminals plays a crucial role in providing tenancy support and administration for Melbourne Airport's Terminal property portfolio. This position works closely with the Asset Managers to oversee a diverse portfolio of over 400 leases, ensuring compliance with all relevant statutory and Melbourne Aiport tenancy requirements. The role is central to maintaining smooth operations within the terminals, managing tenant relationships, and supporting the ongoing success of the property portfolio through effective administration and coordination.
Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia's largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.
Key responsibilities:
The role's duties and accountabilities include, but are not limited to:
Assist with preparing commercial offers and formal contract documentation.
Coordinate operational and administrative tasks for new and vacating tenants.
Support tenancy works processes, including APAM and ABC approval, delivery coordination, and security access.
Conduct lease inspections and facilitate inspections as required.
Monitor tenant billings and address any billing escalations.
Collaborate with Asset Managers to proactively manage tenant relationships.
Administer lease obligations to support Airport Planning and capital projects in line with APAM's strategic framework.
Liaise with tenants regarding project works to minimise operational disruptions.
Maintain and manage administrative tasks such as tenant contact registers, filing, and folder management.
Monitor lease compliance and rectify any issues promptly.
Provide governance and administration of lease agreements.
Document and maintain Standard Operating Procedures (SOPs), issue Safety Alerts, and manage GIS mapping systems.
Assist with portfolio reporting to track compliance and performance.
Act as the key contact for tenants on lease-related issues and serve as an escalation point for operational matters.
Seek and act on tenant feedback to improve service delivery.
Collaborate with internal stakeholders across Commercial Property, Finance, and Aviation to enhance lease management processes.
Contribute to team meetings, safety initiatives, and other activities aligned with APAM's values.
The successful candidate will have:
Experience in a property management co-ordinator or administrator role within a complex operating environment (e.g. airport, shopping centre or similar)
Diploma or tertiary qualification in property management, business, commerce, project/asset management or similar is advantageous.
Ability to develop long-term relationships and leverage successful outcomes in a tenant-facing property management role.
Planning and financial skills including the ability to review and process invoices, time and resource planning.
Excellent interpersonal skills, with the ability to communicate effectively to tenant customers and internal stakeholders
We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.
About the Company:
Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed tocreating connections that matterand enhancing the traveller experience across every aspect of our organisation to deliver our vision of becomingAustralia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.
APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.
Culture and Values:
By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.
Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.
Benefits:
Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
Airport car parking 24 hours/365 days a year for both business and personal use
Hybrid flexible working arrangements
Airport Holiday, an additional day of leave
Wellness Day, a further additional day of leave
Discounted onsite childcare at Creative Garden Early Learning
Mental health and well-being initiatives, including Employee Assistance Program (EAP)
Long-term career and professional development opportunities
Active social culture and participation in a range of social impact days and activities
Signature Experiences including an airfield family day, and kids' footy day
Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)
APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.
APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.