Product Support Officer 12 Month ContractTier One Mining Resources Role Summary: The Product Support Officer is responsible for supporting Product Development activities to deliver a unified product. Working closely with the Program Delivery Principle this involves engagement with Product and Delivery teams including development partners. This involves following up on information in management reporting tools such as Jira and Confluence for release management, resource tracking and risk management enabling analysis of progress and demonstration of program control. As we seek ways to continuously improve ways of working for delivery efficiency of business value, this may involve updating business processes in support of governance and reporting activities against delivery of business milestones. Overall, the Product Support Officer contributes towards ensuring smooth running of the program with respect to system information, coordination and ways of working. Responsibilities: Information Ensure timely, quality content for decision-makers and stakeholders. Highlighting and following up on inconsistencies in the information to support product management and development in Jira and Confluence. Analysis Provides insight into delivery performance via information gathering and analysis. Governance Provision of information to Governance forums to support the program such as Risk and Release Management. Adheres to organisational information management processes. Communication Provides support for the co-ordination, communication and planning of Program Delivery meetings and workshops. Ways of Working Documents improvements in team ways of working, including the refinement of processes. Skills and Behaviours Professional skills: Bachelor's degree or similar in business, accounting, IT, or a related filed. A minimum of 2 years of experience in Project Management or a similar field. Previous experience in a mining sector (optional). Software and solution delivery lifecycle experience in product development framework. Proficiency in using tools for requirements management and collaboration including Jira and Confluence. Strong working knowledge of relevant Microsoft applications, including Word, Outlook, Excel, and Visio. Personal behaviour Excellent communication skills, with the ability to bridge the gap between technical and non-technical Stakeholders. Takes accountability for activities and deliverables with a proactive approach. Exceptional analytical and conceptual thinking skills. Excellent planning, organizational, and time management skills. Adaptability and willingness to embrace change in a fast-paced, dynamic environment. KPIS Timely notification and escalation of data maintenance activities. Demonstrable improvement in data quality relating to reporting, scheduling and risks. Documentation is up to date and document controlled. Key Interfaces Product Manager & PO Lead Principle Solutions Architecture Superintendent Product Development Verification & Validation Coordinators Project Teams This is an incredible opportunity, especially for someone who wants to take their first step into a Mining operator.Please note that this role is based in more details, please reach out to Technology Consultant Rebecca Blake at NES Fircroft who will supply more over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining andManufacturingsectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. #J-18808-Ljbffr
