Are you based in LITHGOW, BATHURST, GOSFORD, or MAITLAND? The Department of Customer Service is looking for a Project Services Resource Manager to join our growing team!
Benefits
Fantasticongoing clerkgrade 11/12 Opportunity.
Salary range: $128,473– $148,578+ super, commensurate with experience.
Regional NSW Opportunities.
Genuinely flexible working arrangements.
Excellent career development and learning development opportunities.
Work with a team who are passionate and happy.
Huge portfolio of work.
About Us
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.
DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.
This role is an exciting opportunity to work withinour Group IT, Portfolio Management and Assurance team. It’s an exciting opportunity to provide support to the cluster wide portfolio (~120 projects and ~$200M). Our mission is to become a trusted customer centric ICT service provider, enabling agencies to deliver personalised digital experiences to NSW and this vacancy will provide a pivotal role in achieving this!
Understand more about the Department of Customer Service – here.
Your responsibilities will include:
Assigning available staff to projects based on their skills and experience.
Providing projects with ongoing resource management and related support.
Monitoring employee utilisation, workload, and overtime hours.
Mitigating resource concerns by reallocating resources, adjusting goals, or assigning additional staff.
Keeping informed on labour laws and trends in resource management.
Understanding and use of project, program and portfolio management methodologies and tools.
For more information on the role and its accountabilities, click here to view the roledescription.
About you:
A passionate leader, coach and mentor who will give a great employee experience.
Lateral thinker who can generate innovative ideas, question the status quo, and deliver effectively against challenging objectives.
Experience working as a resource manager in a complex ICT portfolio environment.
Relevant qualification in a project management related field.
Ability to manage multiple projects and engage with variedstakeholders.
Thrives working on a complex project with experience in program delivery methods, including the implementation of technology solutions.
Experience in business case development and governance processes.
Knowledgeable with government processes and governance.
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
Closing date: Monday 21st June[at 9.59am]
What we need from you:
To start your journey towards becoming our Project Services Resource Manager, please click on the link below and attachyour resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
For any enquiries regarding this role, please contact Emma Corke, Talent Acquisition Advisor at **********
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible. If you do require an ability adjustment during the recruitment process, please notify us on your application form.
