This global Voice of the Customer (VoC) Insights Agency bridges the gap between technology and research. They design, build, and manage customised VoC, CX, and brand tracking projects, using advanced tech and AI-powered dashboards to help businesses capture real-time customer experience data at every touchpoint. They take clients beyond the numbers, delivering actionable, in-the-moment, data-led strategies that transform customer experience initiatives, deliver ROI, and drive growth for global brands in financial services, retail, and tech. The Role: Online Research Project Manager This dynamic role covers project management, online panel management, operations, data analysis, and client management.
You'll be hands-on with all aspects of CX programmes end to end.
Insights will help clients improve satisfaction, employee engagement, and user experience. You'll work in close partnership with the agency's largest and most interesting client accounts, including an ASX financial bank, whilst having exposure to smaller retail client accounts. Key responsibilities include: Building and maintaining client relationships Running weekly WIP meetings End-to-end online project management Scripting surveys Sampling, budgeting, and assessing project feasibility Managing CX and VoC programmes Dashboarding and data visualisation Reporting data and presenting insights Overseeing operations to ensure smooth project delivery With offices in Sydney and London, this global agency offers flexible working, excellent benefits, and the opportunity to work at the intersection of technology, data, insights, and consulting as part of a 40+-strong team of lovely, genuine people. The Essentials: 2+ years' experience in online research, project management, panel management, or operations within a commercial agency setting Strong confidence with data and a keen interest in further developing your technical skills Excellent communication skills, with proven experience in building strong client relationships Technical skills in Python, HTML, JavaScript, and Qualtrics would be highly advantageous To apply or for more information, please contact Emily Moser at Resources Group via email: or call .
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