FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity Our CCS Delivery Function is responsible for the implementation and managed service of the FICO CCS (Customer Communication Services) solution. FICO CCS delivers intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, often alongside FICO's Fraud and Collections & Recoveries solutions. This function holds a pivotal role, as the primary interface to client stakeholders, whilst working with a cross-functional team to deliver successful projects. The candidate will have come from a technical software delivery background and be responsible for planning, leading and managing all phases of the deployments of Customer Communication Services applications as well as management of a small team of CCS Project Managers. What You'll Contribute Lead multiple software development projects from contract approval to final product delivery. Lead cross-functional project teams by prioritizing and coordinating all aspects of project execution. Work closely with business sponsors, stakeholders and functional owners as needed to ensure well-defined business cases, strategies and project plans. Complete appropriate project initiation and planning documentation. Create and own project plan including schedule, milestones, dependencies and critical path. Manage issues and risks, including the development of contingency plans. Manage budget and change orders. Publish weekly status reports. Monitor execution and provide executive updates to Client and FICO's management team. Manage customer relationship with senior members of the client technology and business teams. Support Sales team with SOW development and contract negotiation. Coordinate activities with Legal. Work to leverage existing FICO assets to meet client requirements. Demonstrate the wider value that FICO provides to the clients. Provides project management advice, leadership, and direction to junior project managers to deliver exceptional professional services. Ensures adherence to CCS processes and procedures. Collaboratively works with the Practice Lead to plan and manage execution of projects within the contracted schedule, scope and budget. What We're Seeking Bachelor's degree in computer science or related field and or equivalent experience. Experience in delivering large and complex software solutions. Strong client-focused management and consulting experience. PMP Certification. Experience leading Agile and SaaS project implementations. Understanding of software development methodology. Self-starter with high sense of urgency for growing the business. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring — FICO Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. • Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfill your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
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