Project Manager NCC Group APAC are seeking an experienced Project Manager to join our rapidly expanding MXDR (Managed Extended Detection and Response) division. The successful candidate's responsibilities will include onboarding projects for NCC Group MXDR suite across clients in APAC, including Hosted / Managed SIEM (Security Incident and Event Management) solutions, EDR (Endpoint Detection & Response) deployments, and NDR (Network Detection and Response) services. Experience within a cybersecurity setting is essential, as is experience managing technical onboarding projects for enterprise size clients. Who are NCC Group? NCC Group is the global leading provider of Cyber Security Consulting, Penetration Testing and Managed Extended Detection and Response (MXDR) services. The APAC Division of NCC Group, headquartered in Sydney with offices in Melbourne and Singapore, is the fastest growing region of the Group. The exceptional growth of recent years along with projected continued growth has led to the development of this new role. Initially a wide range of disciplines are required to support the business in increasingly complex project delivery. Why NCC Group? Exposure to best in class cybersecurity technologyWork with global teams to deliver world class projectsOpportunities to accelerate your careerFriendly, supportive environmentFlexibility to work from homeGreat CBD location Roles & Responsibilities As an experienced IT and cybersecurity professional, you will excel at delivering projects for multi-national customers from the APAC region and foster ongoing development of project management practices, processes, and frameworks. You will take a leading role in managing all facets of projects: You will be responsible for typical project management activities, including: Forecasting and managing project budgetsDeveloping project briefs, plans, and proposalsPreparing estimates for resources, time frame, and cost structuresOverall progress monitoring and reporting, and timely escalation of exceptionsManaging the overall relationship with the client and client satisfactionDeployment of solution and supporting processes to the business and transition to BAU operationDefine the project delivery strategies, work streams, and productsSuccessful delivery and closeout of the projectAppropriate project reporting inclusive of RAID logs, Project Initiation Documents, Checkpoint Reporting, and Project Plans, and project closure reports including all lessons learned. Additionally, you will take a hands-on approach to manage the technical elements of all MXDR related projects, and support our Service Delivery Management team by: Leading daily stand-ups with the development teams to ensure development activity remains on trackWorking with the NCC Group PMO to support a smooth transition of clients from implementation/onboarding projects into live service.Collaborating with appropriate internal NCC stakeholders, including Account Directors regarding commercial matters, SOC team members regarding technical inquiries, and technical engineers regarding service improvements, upgrades, and performance.Client reporting including coordination and delivery of monthly MSS reports.Organizing, scheduling, and hosting client Quarterly Service Review (QSR) sessions.Supporting the sales on client calls where required, to explain more about NCC Group MXDR service delivery, onboarding, and operations to help win new business.Managing the overall relationship with the client and client satisfaction scores, including delivery of CSAT (customer satisfaction) surveys.Ensuring engagement and alignment with the NCC global MXDR team. NCC Group HQ is in the UK, so occasional calls or meetings with global colleagues out of hours may be required. Experience You will exhibit technical communication skills with demonstrable experience of working in rapidly changing client environments, to be able to act as a bridge between client, functional, and technical teams on projects.Experience working in the IT sector, specifically within the cybersecurity area.Experience excelling in a corporate customer-facing position.Prince2 / Agile project management qualifications are desirable.Experience as Technical Project Manager or similar technical/software focused customer-facing position delivering large global enterprise projects.Effective leadership, communication skills, and proven ability to deliver quality outcomes within budget and time frame.Demonstrable technical experience in at least one or more areas of computer security, including: Delivery of cybersecurity related software solutions or products, cloud implementation and services, endpoint software rollouts, network and infrastructure, targeted simulated cyber attacks, provisioning of security detection tooling, experience delivering cyber focused SaaS solutions and knowledge of cyber threats. Proficient user of Microsoft Office (including MS Project, MS PowerPoint) and Outlook. To join our Cyber Security Team, you would have: Strategic and creative thinking, with a proven ability to drive projects/processes.Ability to prioritize across multiple concurrent projects and responsibilities.Ability to stay positive, proactive, and take responsibility to solve problems.Advanced team and meeting management skills.Ability to work well in a fast-paced environment.Strong teamwork and interpersonal skills.Strong problem-solving skills.Excellent communication skills.
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