About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About Trust & Safety
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
What will I do?
As a Project Manager, you will be responsible for managing the end-to-end development and training of an AI model and driving operational efficiency and quality. In ensuring the goals of the project are achieved, you need to continuously optimize project processes and improve the efficiency of project implementation through analysis of business conditions and regularly communicate with cross-functional and regional teams. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
Manage the end-to-end operations of labeling projects and uphold efficiency and quality by preparing and monitoring key project metrics.
Leverage business platforms and other tools to effectively monitor and analyze project progress to ensure successful delivery.
Drive the analysis of project data to facilitate data-driven decisions.
Prepare regular project updates to communicate essential milestones and tasks to improve the overall project experience in the business domain.
Collaborate with cross-functional stakeholders and regional teams to drive project progress.
Minimum Qualifications
Bachelor's degree or above.
Proven project management (end to end) skills/experience along with strong coordination, collaborative, and time management.
Excellent data analysis skills.
Excellent proficiency in both written and spoken English and Mandarin to work with external Mandarin speaking stakeholders.
Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
Your resilience and commitment to self-care to manage the emotional demands of the role.
Preferred Qualifications
Regional/Global cross-functional stakeholders experience preferred.
Strong learner who can grasp business knowledge and model training processes efficiently.
Strong interest in social content products and a knack/eye for social trends.
Previous experience in Social Media / Internet / Technology industry preferred.
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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