Project Engineer - MineOperate PortfolioThe Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Leica Geosystems Pty Ltd, trading as Hexagon's Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety. Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.Purpose of Position: We are currently seeking an experienced Project Engineer on a permanent full-time basis to join our Australian team based in either our Perth, Brisbane or Newcastle office. The role of the Project Engineer will look after our MineOperate Portfolio through providing site-based project delivery services and remote technical assistance to a growing range of clients in the Asia-Pacific (APAC) region.MineOperate Portfolio:Open Pit Pro mining Fleet Management System - Low & High PrecisionOpen Pit Foundation mining Fleet Management SystemAsset Health mining equipment health management systemSpecific Duties:Assist with installation, commissioning and supporting of Hexagon Mining technology from the office and on site in remote locationsDeploy and upgrade MineOperate systems and work closely with our project managers for a successful delivery outcomeProvide training, instruction and advice to our customers on the effective use and operation of our solutions in their operationTroubleshooting and configuration of hardware and softwareConduct pre-sales tasks including configuration testing and field trialsAssist sales teams with technical expertise relating to sales proposals and other sales requirementsMajor Areas of Responsibility:Installing, configuring and commissioning Hexagon's operational systems etc. for new deployments and upgradesIdentifying issues and opportunities for improvement with Hexagon Mining operational systems installed at customer mine sites and re-configuring systems as requiredTaking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possibleProviding training to operators and other customer personnel in the use and operation of systems at client sitesPreparing scoping and requirements documentationPreparing reports on the performance of the deployed solution at the client site and recommendations for improvements as requiredUtilising relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other opportunities for Hexagon MiningCompliance with Hexagon Mining's Workplace Health and Safety policies and procedures (and those of clients' sites visited), participation in audits and compliance with instructions given in respect to the health and oneself and the safety of othersBe available for on call for support as required (escalations primarily)Attend site and company meetings in person or remotelyRepresenting Hexagon Mining in a helpful, professional and courteous manner at all timesOther duties as required from time to time.Skills and Experience Required:Excellent written and verbal communication skillsKeen interest in providing a superior level of customer service and support to our clientsWillingness to learn new skills and be trained in Hexagon productsAbility to work proactively with minimal supervisionAbility to work effectively in a local and global team environmentDegree in Computer Science, Computer Engineering / Electrical Engineering / Software Engineering or related fieldsExperience with Linux OS and shell scriptingExperience with scripting languages such as PHP, Perl, Ruby on RailsKnowledge of C++ OR Objective-C programming languagesExperience with relational databases (PostgreSQL, Microsoft SQL Server)Experience working in the mining industry. Global experience desirable.Familiar with project delivery methodologies for the purpose of managing installationsDesirable - Experience with wireless networks, switches and routingWhat's on Offer: Apart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:Personalised training and upskilling opportunities for career development for both technical and soft skillsWork with a diverse, talented, multi-disciplinary team across the globe, gaining valuable skills and knowledge servicing some of the biggest names in the industryInternational and domestic travel to a variety of locations for client servicesModern, well-appointed office space with a casual and friendly atmosphereWork life balance support with the flexibility to work from homeSocial events, team building activities, morning teas, quiz nights and moreTravel: At Hexagon, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients. As such, this role offers exciting opportunities for domestic and international travel, giving you the chance to work with clients from around the world and see different parts of the mining industry in action. During your travels, you'll be supported by a range of logistical measures, including accommodation, and meal expenses, so you can focus on providing exceptional customer service and making a real difference for our clients. Travel is an opportunity to broaden your horizons, develop cultural competencies, and expand your personal and professional network.
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