Project Delivery Coordinator - Energy Ahead • Shape your career, reshape WA's energy future • More than 35 employee benefits including a recognition and rewards' program • Make a difference for our most vulnerable community members Shape WA's energy future and enjoy a career you can be proud of It's an exciting time to work in the energy industry, with extensive opportunities for long-term personal and professional growth.
As we deliver energy solutions across the largest geographical area of any Australian power provider, we listen to and work with our communities, our customers and our team.
We're responding to the challenges presented by a changing climate and leading the transition to a low carbon, renewable energy future.
We're privileged to work with, live alongside and respect the culture of First Nations peoples who first understood the energy of this land.
Project Delivery Coordinator – Energy Ahead Joining our team means you'll be part of something that matters, improving energy literacy and reducing energy costs for our most vulnerable regional customers.
As the Project Delivery Coordinator – Energy Ahead, you will be based in either Bentley or Broome, and you will be responsible for the delivery of the Energy Ahead program, working closely with our delivery partner in the Kimberley to achieve project objectives.
For more information on the program, please visit Energy Ahead https://www.wa.gov.au/government/announcements/energy-ahead-formerly-the-household-energy-efficiency-scheme This is a 12-month max term position, with the possibility of the role becoming permanent pending program extension.
Reporting to the Retail Operations Manager, you will be responsible for: • Effectively engaging with our Financial Hardship team and in turn our most vulnerable customers to support improvements in energy literacy and education, with the aim of reducing energy debt in the regions • Collaborating and liaising with our delivery partner in the Kimberley to deliver required the required outcomes for the program including reporting, analysis, internal/external stakeholder and customer engagement • Development, implementation and continual improvement of policy and procedure specific to the program • Day-to-day management of the program outcomes, in line with agreements with government, non-government and commercial stakeholders • Identification of opportunities, risks and issues in respect to achieving project objectives • The Preparation and analysis of monthly project status reports, performance dashboards and project documentation In addition to sharing our passion for making a difference in our most vulnerable communities, to be successful in this role you will have: • Demonstrated experience, knowledge and understanding of the characteristics and challenges facing vulnerable and disadvantaged customers experiencing financial hardship and energy poverty • Demonstrated experience in front-line customer service, and be highly empathetic and resilient • Demonstrated understanding of retail operations in utilities and customer service, together with an understanding of services provided by non-government organisations and financial advocacy services • Excellent communication skills and MS Office capabilities • Formal qualifications in related disciplines is desirable • A West Australian Drivers Licence Class C or C-A The ability to travel within the region(s) and to Perth occasionally is required.
Our employees enjoy real rewards and recognition including: • Working on impressive renewable energy projects across WA • Helping to create a connected and thriving WA • An extensive rewards and recognition program • Access to our award-winning health and wellbeing program • Flexible working arrangements Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you.
We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special.
We strongly encourage applications from Aboriginal and Torres Strait Islander people.
If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more.
https://www.horizonpower.com.au/about-us/careers/ Are you ready for something that's bigger than a job?
If you're excited about the opportunity to join our Horizon Power team and make a real difference in the energy future of WA, we want to hear from you.
Click 'Apply' below to get started and attach a cover letter outlining your qualifying skills and experience.
Applications close on Sunday 8 December 2024.
Please note: In some cases, we need to close the advertising earlier than the closing date – so don't miss your chance!
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