About Us
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors.
We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic's 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients.
In the past two financial years, Automic has won 50% of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged.
Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
Job DescriptionThe Role As a Customer Solutions Associate, you will be integral in providing effective onboarding for new and transitioning managed funds.
You will collaborate with various internal and external stakeholders, managing the process from beginning to end to ensure a seamless transition for clients.
This is an exciting opportunity for someone at the early stage of their career who is eager to deliver outstanding customer service while thriving in a dynamic environment.
The ideal candidate will have excellent relationship-building skills, strong attention to detail and accuracy, and the ability to work independently as well as part of a team.
Responsibilities Support the Customer Solutions Team in ensuring customer success and satisfaction in project deliveryRespond to queries from clients and internal stakeholders, escalating internally where necessaryAssist with project governance artefacts such as project plans and maintaining guidance materialsAttend internal and external meetings, assisting with minutes and action itemsEnsure onboarding documents and procedures are appropriately stored and maintainedSet up clients, funds and offers in Automic Group systems in accordance with internal training and guidanceAssist in data analysis and mapping documentation, along with transformation, load, and reconciliation into Automic Group systemsMaintain knowledge of product and platform functionality, while presenting a professional image for the businessDesired Skills and ExperienceDemonstrated Capabilities Tertiary qualification or equivalent experienceStrong written and verbal communication skillsEffective collaboration and relationship building skillsHighly organised and able to manage time across multiple tasksAbility to adapt to changing priorities and work autonomouslyStrong attention to detail and accuracy, with the ability to follow proceduresA passion for understanding clients' needs and finding tailored solutions Diversity
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success.
We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.
We encourage applications from all backgrounds, different abilities and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances.
When you apply, please note the pronouns you use and any workplace adjustments you may need to enable you to put your best foot forward during the interview process.
Acknowledgement of Land
In the spirit of reconciliation, Automic Group acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community.
We pay our respect to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Only applicants with work rights in Australia can be considered for this position.
Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and an ID check.
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